Personal Assistance Support Packages

As part of our new personal assistance service we have developed three packages of support to provide greater choice to you:

Gold – Surrey Choices is the employer

  • we will employ a Personal Assistant (PA) who matches your support needs and can help you achieve your aspirations, so you do not need to worry about becoming an employer
  • your PA will receive a full training induction and have ongoing training to best support you
  • we will develop a Personal Independent Plan with you and your PA showing what outcomes you want to work towards with your support hours and how your PA will help you achieve them
  • we will regularly review your support to make sure you are happy with our service

Silver – You are the employer

  • we will provide you with support to find and match you to a PA by using a PA database, shortlisting PAs and providing support at interviews


Choose the option that works best for you Gold|
Clarify your needs, preferences and aspirations, identify the key outcomes you want and, based upon this, build an online Surrey Choices Personal Assistance profile
Shortlist potential PAs, attend and support at PA interviews and match you to a PA
Finalise an agreement on specific support and how many hours you need per week
Provide professional employee management (Employment Contract, DBS, Code of Conduct agreement & Payroll services)
Support you to set up an employment contract and DBS, Code of Conduct agreement and Payroll services
Personal Independence Plan – we will support you and your PA to work out exactly how you want to use your hours to ensure you achieve your key outcomes
Performance Management – we will provide supervision, appraisals and annual reviews for your PA
Performance Management – we will support you to provide supervision, appraisals and annual reviews for your PA
We will provide an induction programme (PAs must attend) together with a wide range of training opportunities to enhance and further develop the skills of your PA


Personal Assistance

Providing professional and caring support is at the heart of our service. Supporting you to learn life skills, increase independence, build confidence and enable you to have a wider range of life choices.

Case Study

John is 25 years old and has to use a wheelchair to get around. His mum and dad are the only people available to take him out, so often trips have had to be time limited. At weekends John likes to do social things. He has to have help with his personal care and “styling” for his trips out. Now that he has his new PA, John:

goes to a wide range of activities, including gym sessions, cinema and food shopping
has help with his personal care and “styling” for his trips out
enjoys help to experiment with new recipes

“Having my own PA has made me feel really independent and that I can control my life. I no longer have to rely on my mum and dad for absolutely everything”

Case Study

Ann is 73 years old and is recovering from a severe stroke which has left her partially sighted and with some difficulty walking.

Having a PA means that Ann: goes to the hairdresser once a week, has rejoined friends at a weekly tea dance and has help with personal care and housework


“Having a PA has made all the difference in helping me rebuild 
my life after the stroke”

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