Job Description & Person Specification


Title:   Assistant Community Support Worker
Reports to: Team Manager
Accountable to: Area Operations Manager
Location: Contracted Base, working in communities
Hours:                    Full Time 37.5 hours per week

Job Purpose

To provide responsive person centred support that enables people with a range of needs to work towards and achieve their own personal goals in an inclusive environment.

You will give due regard to an individual’s absolute right to be in control of and involved in all aspects of their care and support and ensure their privacy, safety, dignity and respect.

In the spirit of collaboration and multi-agency partnerships, this will involve working with an individual and their support networks, including professionals and informal Carers.

Key Responsibilities

Role Specific Objectives – Person Centred

  • Provide support that is person centred, based around the wishes and needs of the person in a place and at a time when they need it, which may include evenings and weekends.
  • Assist in enabling people to work towards their personal outcomes and goals and to learn the skills they need to live the life they choose. This may include support for vocational learning, employment, learning new skills for independence, such as independent travel, or supporting someone’s health and wellbeing.
  • Enable and support people to have an integral role within, and to make a positive contribution to, their local community.
  • Support individuals to develop confidence in all areas of life through progression suited to their personal situation.
  • Enable the people we support to form and maintain real friendships, relationships and community networks.
  • Enable and support individuals to be informed and to make decisions about their own health and wellbeing.
  • Support and encourage people to build on their strengths, talents, knowledge, skills and experiences in pursuit of their aspirations.
  • Support the key worker, through person centred planning, to co-produce, plan, and evaluate support in line with the needs and aspirations of the people we support.
  • Provide all aspects of personal care and support for health needs in accordance with an individual’s support plan and risk assessments. This may include the safe handling, dispensing, administration and recording of medication on their behalf.
  • Support individuals to take risks and be safe in accordance with their risk assessments and person centred support plan and in the context of organisational policies for positive risk taking. This may include support in the context of Positive Behaviour Support.
  • To support individuals to speak up and to have a meaningful voice through self-advocacy and co-production.

Role Specific Objectives – Working Relationships

  • Through the facilitation of professional working relationships, communicate effectively and professionally with the people Surrey Choices supports, their families, carers and support networks and health and social care professionals.
  • Support in developing effective working relationships with members of community organisations and groups in an effort to achieve inclusion and as an ambassador for Surrey Choices.
  • Within Data Protection guidelines, maintain regular suitable contact with families, Carers and support networks to promote positive involvement.
  • Work in collaboration with colleagues from across the organisation to share and promote good practice and continuous improvement.

Role Specific Objectives – Safeguarding

  • To be responsible and accountable for the prevention of harm and abuse, through the delivery of high-quality support.
  • To respond appropriately to, and report, allegations of harm and abuse in a timely manner, in line with Surrey Choices’ Safeguarding Policy and procedures.

Role Specific Objectives – Information Governance, Reporting and Recording

  • To ensure and implement appropriate handling and storing of personal and corporate information in accordance with the Surrey Choices Information Governance Policy and procedures, and in line with General Data Protection Regulations.
  • To report to Team Managers or Area Operations Managers any areas of concern, in a timely professional manner.

Other Objectives

  • Maintain professional and personal boundaries with the people you support, their families and carers, colleagues, and other professionals.
  • Take all reasonable precautions to maintain the health and safety of self and others, in line with the Company’s Health and Safety Policy and Procedure.
  • Adhere to our policies, procedures and standards as published. Keep information about the people we support, colleagues and the company confidential.
  • Take responsibility for own continuous professional development and maintain an adequate level of knowledge and skills pertaining to the role.
  • Undertake all required training as requested in a prompt and timely manner.
  • Participate actively in supervision, team meetings, and employee engagement.
  • Undertake any other duties that may reasonably be required of this role and as requested by manager(s).
  • Actively support and promote Surrey Choices business objectives and Core Values.

Person Specifications, Qualification, Experience, Skills, Knowledge

Qualification and Training


Attributes Essential



Qualifications and Training


  • Good all round standard of spoken and written English



  • Care Certificate/NVQ



Skills, Knowledge and Experience




  • Good verbal and written communication skills and ability to adapt communication to the needs of others
  • Ability to apply learning into practice
  • Basic IT skills
  • Ability to work independently and as part of a team
  • Good Time keeping
  • Ability to provide sensitive and respectful personal care or the willingness to learn
  • Ability to form positive working relationships with all those involved in the care of individuals



  • Experience of providing person centred care to people with Social Care needs
  • Proven experience of working with diverse communities and understanding of and commitment to equal opportunities and anti-discriminatory practices
  • Previous experience of working within the care sector

Personal Qualities



  • Enjoy spending time with people who have care needs
  • Passionate about delivering high quality outcome based activities that promote independence
  • You must be energetic and caring with a proactive approach and positive attitude
  • To be competent in following instructions both verbally and written
  • To have a positive, flexible attitude with a proactive approach






  • Willingness to undertake all related training and apply learning to practice
  • Able to travel on public transport and/or have the use of a car with appropriate business insurance


This Job Description is neither exhaustive or exclusive and may be subject to change in light of company requirements and the development of services.