Job Description & Person Specification

Title: Bank Activity Facilitator
Reports to: Service Coordinator
Accountable to: Area Operations Manager
Location: Contracted Base
Hours: As required

Job Purpose

As a Bank Activity Facilitator you will deliver:

Support for customer focused activities that have been devised by a Community Support Worker or Senior Community Support Worker which enable people to achieve, experience and try opportunities that have clear outcomes and enable people to work towards and achieve their own personal goals.

You will give due regard to a customer’s absolute right to be in control of and involved in all aspects of their care and support and ensure their privacy, dignity and respect is maintained.

Key Responsibilities

Role Specific Objectives – Customer Focus

  • Deliver outcome based activities and services that meet high standards relating to support and safety, of the customer.
  • Support customers to work towards clear personal outcomes and goals.
  • Enable customers to be independent and maintain a healthy lifestyle
  • Support Customers to build on their strengths, talents, knowledge, skills and experiences.
  • Deliver care and support in accordance with customers expressed wants and wishes in relation to their personal care and health needs.
  • Support Customers to take risks and be safe in accordance with their personal risk assessments.

Role Specific Objectives – Working Relationships

  • Contribute in writing effective and timely records, to enable Key Workers to review customer’s personal goals and outcomes
  • Communicate effectively and professionally with customers, their families and support networks
  • Work in collaboration with all staff to share and promote good practice, continuous improvement and equitable services across the county.

Role Specific Objectives – Safeguarding

  • To undertake appropriate Safeguarding Training
  • To be responsible and accountable for the prevention of harm and abuse, through the delivery of high quality sessions, activities and support.
  • To respond appropriately to and report allegations of harm and abuse in a timely manner, in line with Surrey Choices’ Safeguarding Policy and procedures.

Role Specific Objectives – Information Governance, Reporting and Recording

  • To ensure and implement appropriate handling and storing of personal and corporate information in accordance with the Surrey Choices Information Governance Policy and procedures, and in line with General Data Protection Regulations.
  • To write appropriate GDPR compliant customer records relating to their personal outcomes and achievements.
  • To report to Service Coordinators or Area Operations Managers any areas of concern, in a timely professional manner.

Other Objectives

  • Maintain professional and personal boundaries with all customers, parents and carers, colleagues and other professionals.
  • Comply, observe and promote the company’s Code of Conduct.
  • Comply with the company’s policies and procedures at all times.
  • Take all reasonable precautions to maintain the health and safety of self and others, ensuring that any risks in relation to this are reported and remedial action taken in a timely manner.
  • Take responsibility for own continuous professional development and maintaining an adequate level of knowledge and skills pertaining to the role.
  • Undertake any other duties that may reasonable be required of this role and as requested by manager (s).
  • Actively support and promote Surrey Choices business objectives, operating model and core values.

Person Specifications, Qualification, Experience, Skills, Knowledge

Qualification and Training



Care Certificate/NVQ
GCSE/O’ Level or equivalent in English and Maths

Skills, Knowledge and Experience


Excellent Communication both verbal and written
Good organisational skills
Ability to apply learning into practice
Ability to work independently and as part of a team
Good Time keeping
Willingness and ability to carry out personal care needs


Experience of providing person centred care to people with Social Care needs
Proven experience of working with diverse communities and understanding of and commitment to equal opportunities and anti-discriminatory practices
Previous experience of working within the care sector
Good IT skills

Personal Qualities


Commitment and passion to deliver high quality outcome based services to customers is essential
Willingness to undertake all related training and apply learning to practice is essential
Ability to handle difficult situations and conversations whilst maintaining professional and customer centred standards is essential
Ability to work independently to be able to use initiative and be innovative.
Demonstrable evidence of problem solving and completion of tasks is essential
To be competent in following instructions both verbally and written
To have a positive attitude with a proactive approach


Experience of working with multi-agencies and professional networking is desirable




*If you hold a driver’s licence, the willingness to undertake the required Driver’s Minibus Assessment to gain a Business Licence for driving centre vehicles

* This job involves travelling to lots of different places across Surrey to see customers and employers. If you are an applicant with a disability and cannot drive, we will discuss reasonable adjustments. Please contact the hiring manager for more information.