Short Breaks Banstead but with some field-based travel
To assist in the operational delivery of the service, ensuring continued compliance with all relevant legislation. Working with the Registered Manager & Deputy Manager you will ensure the provision of a high quality, outcome focused support which enables individuals and ensures organisational priorities are met in accordance with available resources.
To promote independence, life skills and informed choices in accordance with individual support plans and to enhance inclusion in the community.
Ensuring respect for the customers right to choose
Support for the customer in making informed choices
Support for the customer to develop their skills and to reach their full potential
Support for the customer to maintain personal hygiene and appearance
To ensure customers are treated with respect at all times
To ensure a safe environment is created for chosen activities
Provision of specialised care to customers with specific needs according to your own skills and qualifications
Accidents, injuries or near misses are always reported, whether it be to yourself or the customer in line with Surrey Choices policies and procedures
To promote travel training, money management and independent life skills as required by the support plan.
To provide personal care where required which may involve assistance with; continence, health and medication requirements; manual handling; eating and preparing meals; handling personal possessions; finances and documents.
Ensuring personal care provision is in a safe and appropriate environment, where directed through the support plan.
To promote effective communication and relationships with the customer and work colleagues
To manage behaviours adhering to strategies and procedures set out for individuals within legislation
To maintain records (e.g. support plans) where necessary, ensuring these are wholly accurate, up-to-date and completed in a timely manner.
Promoting safeguarding, protection and ensuring appropriate action in relation to the response of alleged or suspected abuse.
Embedding personalisation in practice.
Maintain professional and personal boundaries with all customers, parents & carers, colleagues and other professionals.
Comply, observe and promote the company’s Code of Conduct.
Comply with the company’s policies and procedures at all times.
Take all reasonable precautions to maintain the health and safety of self and others, ensuring that any risks in relation to this are reported and remedial action taken in a timely manner.
Take responsibility for own continuous professional development and maintaining an adequate level of knowledge and skills pertaining to the role.
Undertake any other duties that may reasonable be required of this role and as requested by manager(s). Actively support and promote Surrey Choices business objectives, operating model and core values.
Person Specifications, Qualification, Experience, Skills, Knowledge
Qualification and Training
● Level 2 Health & Social Care Diploma
Skills, Knowledge and Experience
Excellent communication skills- verbal and written
Strong organisational skills
Ability to cope under pressure
A work practice which promotes equality and diversity
Experience in a health and social care setting with one or more of the client groups supported by Surrey Choices Short Breaks
Ability to plan, organise and prioritise own workload and that of your team effectively to meet deadlines
Commitment to delivering high quality services to customers in line with the Surrey Choices Vision and Values. Passion to provide high quality person centred services
Knowledge and working practice of safeguarding, Health and Safety and Risk Management
Ability to recognise and develop additional opportunities for the service and people using it
Experience of undertaking customer reviews and facilitating the implementation of personalised and outcome focused support plans
Knowledge and understanding of the current legislation and CQC
Experience of building positive working relationships with clients, their families, staff and other health and social care professionals
Care Certificate knowledge of CQC Regulations and the Health Care Act professionals
Able to show attention to detail e.g in care plans, reports
A positive attitude to change
Strong work ethic, self-motivated and proactive
Effective communication skills
Caring, empathetic and compassionate
Flexibility and adaptability
Experienced user of Microsoft Office, e-mail and the Internet
*Access to motorised transport and hold a full UK driving licence
* This job involves travelling to lots of different places across Surrey to see customers and employers. If you are an applicant with a disability and cannot drive, we will discuss reasonable adjustments. Please contact the hiring manager for more information.