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Job Description & Person Specification

Title:   Community Choices Team Manager
Reports to: Area Operations Manager
Accountable to: Senior Operations Manager
Location: Contracted Base, working in East Surrey communities
Hours:                    Full Time 37.5 hours per week


Job Purpose

As a Team Manager you will be working under the direction of an Area Operations Manager to undertake the day to day management of designated services, you will also support management and development of the service that we provide people with.nThis role will undertake managerial duties and responsibilities as directed by the Area Operations Manager. You will lead your team to provide responsive person centred support that enables people with a range of needs to work towards and achieve their own personal goals in an inclusive environment. You will role-model good practice and support and guide others. You will be responsible for the line management of frontline staff, including rota management, ensuring colleagues are appropriately trained as well as undertaking supervisions and appraisals. You will give due regard to an individual’s absolute right to be in control of and involved in all aspects of their care and support and ensure their privacy, safety, dignity and respect. In the spirit of collaboration and multi-agency partnerships, this will involve working with an individual and their support networks, including professionals and informal Carers.

Key Responsibilities

Role Specific Objectives – Staff Management and Development

  • Provide direction to staff to ensure compliance with all Surrey Choices and Data Protection requirements, promote Surrey Choices values and actively support the service area and company objectives.
  • Actively motivate, encourage and develop staff to ensure a high level of competence, professionalism and person centred focus, through formal and informal supervision, appraisal and development planning.
  • Proactive management performance and absence within your teams in line with Surrey Choices policies.
  • Work in a structured proactive way in order to deploy and manage all resources effectively ensuring that there is effective staff rotas in place, including weekend and evening working.
  • Ensure that all staff are compliant with their training and that new staff are inducted in a timely manner.
  • Ensure effective staff levels and skill sets are maintained, by recruiting the candidates in line with the Core Values.
  • Provide On Call support out of core hours on a Rota basis, in accordance with the On Call Policy.

Role Specific Objectives – Person Centred

  • Oversee and ensure that the service is providing person centered activities and services that meet high standards relating to support and safety, with a range of options available that meets the needs and requirements of the people using our Services. Provide support that is person centred, based around the identified outcomes and needs of the person in a place and at a time when they need it, which may include evenings and weekends.
  • Ensuring that individuals assessed support levels reflect their identified needs and outcomes through internal reviews and contributing to statutory Care Act reviews led by Surrey County Council.
  • Enable people to work towards their personal outcomes and goals and to learn the skills they need to live the life they choose. This may include support for vocational learning, employment, learning new skills for independence, such as independent travel, or supporting someone’s health and wellbeing.
  • Enable and support people to have an integral role within, and to make a positive contribution to, their local community as equal citizens.
  • Support individuals to develop confidence in all areas of life through progression suited to their personal situation.
  • Enable the people we support to form and maintain real friendships, relationships and community networks.
  • Enable and support individuals to be informed and to make decisions about their own health and wellbeing.
  • Through person centred planning, support and encourage people to build on their strengths, talents, knowledge, skills and experiences in pursuit of their aspirations.
  • Ensure that all aspects of personal care and support is provided for health needs in accordance with an individual’s support plan and risk assessments. This may include the safe handling, dispensing, administration and recording of medication on their behalf.
  • To support individuals to speak up and to have a meaningful voice through self-advocacy and co-production.

Role Specific Objectives – Working Relationships

  • Through the facilitation of professional working relationships, communicate effectively and professionally with the people Surrey Choices supports, their families, carers and support networks and health and social care professionals, as well as frontline colleagues.
  • Develop effective working relationships with community organisations and groups in an effort to achieve inclusion and as an ambassador for Surrey Choices.
  • Within Data Protection guidelines, maintain regular suitable contact with families, Carers and support networks to promote positive involvement.
  • Work in collaboration with colleagues from across the organisation to share and promote good practice and continuous improvement.
  • Actively liaise with locality teams and other local partners, and demonstrate a high level of multi-agency working
  • Work with the Area Operations Manager to follow up customer enquiries and referrals, making sure all relevant paperwork is completed and a named link worker is in place in a timely manner. Ensure a 6-week service review takes place.
  • Be responsible and accountable for the management of a designated budget to ensure services are delivered in a cost effective and proportionate way.

Role Specific Objectives – Safeguarding

  • To demonstrate knowledge of national, local and Company policies and legislation that supports safeguarding activity.
  • To be responsible and accountable for the prevention of harm and abuse, through the delivery of high-quality support.
  • To respond appropriately to, and report, allegations of harm and abuse in a timely manner, in line with Surrey Choices’ Safeguarding Policy and procedures.
  • Ensure that all supervision is carried out regularly to support safeguarding activity, and lessons learnt are discussed in an appropriate forum such as staff team meetings.
  • Ensure that there are robust safer recruitment procedures in place.

Role Specific Objectives – Information Governance, Reporting and Recording

  • To ensure and implement appropriate handling and storing of personal and corporate information in accordance with the Surrey Choices Information Governance Policy and procedures, and in line with General Data Protection Regulations.
  • To write and provide appropriate records and information relating to an individual’s care and support, personal outcomes and achievements, using information technology (IT) as required.
  • To report to Area Operations Managers any areas of concern, in a timely professional manner.

Other Objectives

  • Maintain professional and personal boundaries with the people you support, their families and carers, colleagues, and other professionals.
  • Take all reasonable precautions to maintain the health and safety of self and others, in line with the Company’s Health and Safety Policy and Procedure.
  • Adhere to our policies, procedures and standards as published. Keep information about the people we support, colleagues and the company confidential.
  • Take responsibility for own continuous professional development and maintain an adequate level of knowledge and skills pertaining to the role.
  • Undertake all required training as requested in a prompt and timely manner.
  • Participate actively in supervision, team meetings, and employee engagement.
  • Undertake any other duties that may reasonably be required of this role and as requested by manager(s).
  • Actively support and promote Surrey Choices business objectives and Core Values.

Person Specifications, Qualification, Experience, Skills, Knowledge

Attributes Essential Desirable
Qualifications and Training  

  • GCSE/O’ Level English & Math’s
  • Evidence of commitment on ongoing learning and development

  • Care Certificate/NVQ


Skills, Knowledge and Experience




  • Excellent verbal and written communication skills and ability to adapt communication to the needs of others
  • Understanding of Care Act and Mental Capacity Act is essential
  • Ability to deliver effective and engaging Team Meetings
  • Ability to prioritise work in an environment that may have conflicting pressures and demands and ability to work under pressure.
  • Good organisational skills
  • Good IT skills
  • Ability to apply learning into practice
  • Decision making and creative problem-solving skills
  • Excellent Time Keeping and willingness to respond to emergency out of hours’ situations
  • Ability to critically reflect on your own practice and that of others, actively supporting conflict resolution and a positive outcome
  • Proven ability to handle difficult situations and conversations whilst maintaining professional and person centred standards
  • Knowledge and working practices of safeguarding, Health and Safety and Risk Management
  • Experience of implementing improvements to paperwork and following up key action points – including but not limited to risk assessments and customer care files is essential

  • Experience of providing person centred care to people with Social Care needs
  • Proven experience of working with diverse communities and understanding of and commitment to equal opportunities and anti-discriminatory practices
  • Previous experience of working within the care sector
  • Experience of working with multi-agencies and professional networking



Personal Qualities

  • Demonstrative evidence of mentoring, coaching or developing others
  • Commitment to delivering high quality services for people in line with the Surrey Choices Vision and Core Values
  • Evidence of ongoing Continuing Professional development to keep up to date with latest research and good practice guidance
  • Ability to provide sensitive and respectful personal care or the willingness to learn
  • Ability to form positive working relationships with all those involved in the care of individuals


  • Willingness to undertake all related training and apply learning to practice
  • Excellent Time Keeping and willingness to respond to emergency out of hours’ situations
  • Full, clean and valid UK driving licence
  • Ability and willingness to use own car to facilitate community based support

This Job Description is neither exhaustive or exclusive and may be subject to change in light of company requirements and the development of services.