We Want to Hear From You
We welcome your views about our services. Whether there is something we are doing well, or if you have comments or suggestions about how we can do things better, we want to hear from you!
There are lots of ways you can get in touch with us to tell us what you think:
- Attend a Customer and Carer Surgery in your local service
- Talk to the manager of your local service
- By using this feedback form
- Emailing us at firstname.lastname@example.org
- Text us on 07860 020130
- Call us on 01483 806 806
We will give you all the help you might need to tell us what you think, including helping you to understand and manage our complaints procedure. We can even help you to find an advocate if you need some extra support.
We will confirm we’ve received your feedback and give you a copy within three working days. We look into all the comments we receive, and we record our findings and plan clearly so we learn from your comments.
If you have made a complaint, we will try to resolve what you have told us within 15 working days. Once you have heard from us, if you are still not happy with the way we have managed your complaint, please contact the person or organisation who has helped you to plan and purchase your support so that they can speak to us on you behalf.
If your service is registered, you can also contact the Care Quality Commission (CQC). CQC cannot look in specific complaints, but are happy to hear any information about services at any time.
You can contact them on 03000 616161 or email@example.com.
Please see our Whistleblowing policy that you can find by clicking here.
We value everything you have to tell us about the services we provide because your comments help us to improve our services. So whatever you have to say or tell us, we will:
- listen to you
- understand how to put things right if that is what is needed, and
- keep you informed about our plans and progress.