Job Description & Person Specification

Title:                        

EmployAbility Administrator Assistant 

Reports to:            

EmployAbility Team Manager 

Location:               

Contracted base but this role requires travel across the whole county 

Date reviewed 

June 2024 

  

Job Purpose

To provide additional administrative support to the EmployAbility team and support with the day to day management and oversight to ensure a smooth running of the team.  This role supports the EmployAbility Administration service. 

To uphold the standards set out in the Customer Care Commitment: 

  • We value diversity and will treat you with respect and fairness, adapting our approach to suit you. 
  • We will respond promptly and be welcoming, greeting you with kindness and courtesy. 
  • We will be helpful and knowledgeable about all the ways Surrey Choices may be able to assist. 
  • We will work as a team to make sure your enquiry is dealt with in the best possible way. 
  • We welcome feedback about your experience so that we can continue to learn and improve. 
  • We will treat your personal information with care and respect your privacy at all times. 
  • If we cannot help you straight away, we give you a time-scale and keep you updated on progress.  
  • If we are unable to assist you, we will try to be helpful and put you in touch with others who can. 

Key Responsibilities

  • To support the Employability Administration service to provide administrative support to ensure the efficient operation and development of the service. 
  • Use required systems to ensure accurate records are held and where required support the EmployAbility team administrator with auditing, collating and reporting of data. 
  • Maintain an up-to-date knowledge of several Local Government and DWP work programmes to be able to provide advice and support and assist with tracking outcomes. 
  • Support calls and internal and external enquiries. 
  • Maintain office systems, including data management and filing. 
  • Coordinate and ensure all staff records are completed. 
  • Arrange meetings, events and phone calls and book meeting space. Attend meetings, take minutes and action points where needed. 
  • Capture, monitor, and prompt on actions, ensuring they are carried out in a timely fashion. 
  • Deal with incoming emails, mail and phone calls where appropriate, develop an understanding of the needs of the service. 
  • Communicate well with disabled people, carers, employers and other partnership organisations. 
  • Work collaboratively with other operational administrators to share best practice, provide support and put in place cover for holidays and absences. 
  • Any other duties appropriate to the post as required by the manager or Senior Administrator. 

 

This is not an exhaustive list of responsibilities and may be subject to periodic review.  The content may be amended to meet the changing needs of the organisation in discussion with the post holder. 

Other Objectives

  • Maintain professional and personal boundaries with all customers, parents & carers, colleagues and other professionals.  
  • Comply, observe and promote the company’s Code of Conduct.  
  • Comply with the company’s policies and procedures at all times.  
  • Take all reasonable precautions to maintain the health and safety of self and others, ensuring that any risks in relation to this are reported and remedial action taken in a timely manner. 
  • Take responsibility for own continuous professional development and maintaining an adequate level of knowledge and skills pertaining to the role.  
  • Undertake any other duties that may reasonable be required of this role and as requested by manager (s).  
  • To manage and ensure effective responses to allegations of harm in line with Surrey Choices Safeguarding Policies and Procedures. 
  • To ensure services manage handle and store personal and corporate information in accordance with the Surrey Choices Information Governance Policy and procedures.  
  • Actively support and promote Surrey Choices business objectives, operating model and core values. 

 

Person Specifications, Qualification, Experience, Skills, Knowledge

 

Person Specifications, Qualification, Experience, Skills, Knowledge 

  

Attributes  Essential 

 

Desirable 
 

 

Qualification and Training 

 

 

  • None 

 

 

  • Administration qualifications desirable 

 

Skills, Knowledge and Experience 

 

 

  • Good written and spoken communication skills 
  • Competent user of IT hardware and software 
  • Commitment to delivery high quality services to customers and team  
  • Good organisation skills 
  • Attention to detail and ability to work with minimum supervision 
  • Time Management, making effective use of time and resources 
  • Good time keeping skills 
  • Ability to understand and work within relevant legislation 
  • Friendly and approachable 
  • Ability to understand issues relating to disability in the community  
  • Experience of working in a busy office environment 
  • Administration background 
  • Experience of basic accounting and be familiar with computerised systems.  
  •  Invoicing and financial processing 
 

Personal Qualities 

 

 

  • Good communicator 
  • Reliable and enthusiastic 
  • IT skills and willingness to learn new systems 
  • Organisational skills and ability to prioritise 
  • Problem solving skills and evidence able to complete tasks independently and as part of a team. 
  • Able to show attention to detail 
  • Must believe in providing opportunities for disabled people though paid work 
  • Good team player 

 

 

 

This Job Description is neither exhaustive or exclusive and may be subject to change in light of company requirements and the development of services.