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Job Description & Person Specification

Title:   Employment Service Coordinator
Reports to: Employment and Communities Manager
Accountable to: Senior Operations Manager
Location: Contracted Base – this role requires travel across the county
Hours:                   37.5 hours per week
Date reviewed April 2018

Job Purpose

To function as a Service Coordinator for the Employment and Communities team – working under the direction of the designated area Employment and Communities Manager to support their management and development of the Service. This will include managing staff, projects and initiatives relating to the service, including supporting other service coordinators.

Key Responsibilities

As an EmployAbility Service Coordinator you will provide and deliver:

Role Specific Objectives – Management of Staff

  • Provide leadership and direction to staff to ensure compliance with all Surrey Choices requirements, promotion of Surrey Choices values and active support for Business Unit and Surrey Choices objectives.
  • Actively motivate, encourage and develop staff to ensure a high level of competence, professionalism and customer focus. Ensuring individual performance targets are being met.
  • Provide formal and informal supervision for staff.
  • Work in a structured proactive way in order to deploy and manage all resources effectively ensuring staff are deployed across service and projects.
  • Ensure that all staff are compliant with their training and that new staff receive their induction into the service.
  • Manage staff working in projects to ensure they meet both the professional standards of Surrey Choices and also the host organisations or funding body expectations.

Role specific Objectives – Customer Focus

  • Ensure that the service remains customer focused at all times and the minimum standards relating to support and safety are maintained.
  • Develop a range of new initiatives that will benefit new and existing customers with clear outcomes.
  • To ensure all customers are meeting their identified goals and aspirations and outcomes are being recorded.
  • To ensure that identified goals are meaningful, appropriate, aspirational and promote customers’ independence.
  • To ensure that customer records are accurate and maintained to the required standard.
  • Ensure Customer action plans and risk assessments are in place and that all documentation is up to date and filed correctly.
  • Ensure review of customer documents happens in a timely manner and are up to date and relevant to customer.
  • Ensure that all customer services are reviewed with a review of goals and achievements.
  • To undertake the role of the Employment Support Specialist if required (with a reduced case load of customers) and support other staff with complex customer issues.

Role Specific Objectives – Business Development

  • Work in collaboration with other Service Coordinators to share good practice and support the services across all Business Units where appropriate.
  • Collaborate with colleagues in support services to ensure operational efficiency and continuous quality improvements.
  • Provide support to Area Operation Manager in the completion of monthly data reports ensuring that information is up to date and recorded.
  • Contributing to the monitoring of quality standards and support the implementation of improvement plans where required.
  • Active liaison with locality teams and local partners.
  • Work with employers and other stakeholders to identify opportunities and maintain relationships for the benefit of Surrey Choices customers.
  • Manage projects and new initiatives, negotiating to ensure projects are delivered on time, to a professional standard and are cost effective.
  • Provide management information reports and write case studies to help us demonstrate outcomes achieved.

Other Objectives

  • Maintain professional and personal boundaries with all customers, parents & carers, colleagues and other professionals.
  • Comply, observe and promote the company’s Code of Conduct.
  • Comply with the company’s policies and procedures at all times.
  • Take all reasonable precautions to maintain the health and safety of self and others, ensuring that any risks in relation to this are reported and remedial action taken in a timely manner.
  • Take responsibility for own continuous professional development and maintaining an adequate level of knowledge and skills pertaining to the role.
  • Undertake any other duties that may reasonable be required of this role and as requested by manager (s).
  • To manage and ensure effective responses to allegations of harm in line with Surrey Choices Safeguarding Policies and Procedures.
  • To ensure services manage handle and store personal and corporate information in accordance with the Surrey Choices Information Governance Policy and procedures.
  • Actively support and promote Surrey Choices business objectives, operating model and core values.

Person Specifications, Qualification, Experience, Skills, Knowledge

Qualification and Training

Attributes Essential Desirable


Qualification and Training





  • Minimum 5 GCSE



  • Degree or further education desirable but not essential
  • BASE NVQ in support employment desirable


Skills, Knowledge and Experience



  • Excellent written and spoken communication skills
  • Proactive self-starter who is able to work with others in a multi-agency environment.
  • Ability to use initiative and be innovative, with attention to detail
  • Excellent organisation skills. Ability to prioritise work in an environment that may have conflicting pressures and demands.
  • Competent IT skills, with evidence of ability to learn new computer systems
  • Time Management, making effective use of time and resources
  • Negotiating and sales aptitude with an ability to motivate others.
  • Ability to understand and work within relevant legislation, particularly around disability and employment.
  • Results oriented with ability to maintain relationships with employers, education providers and external partners.
  • Person centred with aspirations for all people to achieve their potential
  • Flexible working to cover weekends and evening if appropriate.
  • Car driver and access to vehicle to transport both staff and customers when appropriate
  • Team management or successful track record in in finding vocational opportunities for people with barriers to work
  • Worked with community organisations, education providers or employers
  • Demonstrable partnership working
  • Delivering projects effectively within agreed timescales
  • Knowledge of disability and employment issue



Personal Qualities


  • Passionate about equality of opportunity with experience of working with diverse communities
  • Knowledge of issues relating to disability and work
  • Able to manage own work load
  • Highly motivated and able to motivate others
  • Able to manage and deliver on projects.
  • Flexible worker willing to work evenings and weekends if appropriate
  • Car driver




This Job Description is neither exhaustive or exclusive and may be subject to change in light of company requirements and the development of services.