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Job Description & Person Specification

Title: HR Administrator
Reports to: HR Business Partner
Accountable to: Chief Finance & Resources Officer
Location: Fernleigh Day Centre – Walton on Thames, KT12 1RD
Hours: Full time: 37.5 hours per week

Job Purpose

The HR Administrator role is to support the HR Team in delivering a quality HR service to the
business. The Administrator will strive to continuously improve the HR service and promote
Surrey Choices core values in all tasks undertaken.

Key Responsibilities

  • Managing and coordinating a central HR email account – proactively dealing with
    queries where able, passing onto the appropriate HR Advisor if required
  • Responding to all communication in a professional and timely manner
  • Management of personnel files, both electronic and hard copy
  • Managing the on-boarding process for new starters
  • Supporting managers in the recruitment process including posting and updating job
  • Managing the off-boarding process for leavers
  • Coordinate all incoming and outgoing post
  • Update our Intranet and organisation charts
  • Support HR initiatives and projects
  • Manage the data held on our HR database
  • Manage the central HR phone line
  • Preparation of HR statistics
  • Processing payroll administration and queries
  • Ad hoc support for formal processes, including taking minutes and arranging
  • Support and advise managers from an informal standpoint
  • Any other duties appropriate to the post as required by the manager.
  • This is not an exhaustive list of responsibilities and may be subject to periodic review.
  • The content may be amended to meet the changing needs of the organisation in
    discussion with the post holder.

Other Objectives

  • Maintain professional and personal boundaries with all customers, parents &
    carers, colleagues and other professionals.
  • Comply, observe and promote the company’s Code of Conduct.
  • Comply with the company’s policies and procedures at all times.
  • Take all reasonable precautions to maintain the health and safety of self and
    others, ensuring that any risks in relation to this are reported and remedial action
    taken in a timely manner.
  • Take responsibility for own continuous professional development and maintaining
    an adequate level of knowledge and skills pertaining to the role.
  • Undertake any other duties that may reasonable be required of this role and as
    requested by manager (s).
  • Actively support and promote Surrey Choices business objectives, operating model
    and core values.

Person Specifications

All staff are required to demonstrate a commitment to delivering high quality services to
customers in line with the Surrey Choices Vision & Values – and a passion to provide high
quality person centred services – regardless of what role they perform within the business.




  • Professional
  • Aspirational
  • Customer service orientated
  • Proactive and uses initiative
  • Team player but can also work independently
  • Strong communication skills
  • Strong IT skills, including Microsoft Office
  • Polite, helpful and professional telephone manner
  • Ability to travel to other hubs across Surrey when
  • Conscientious
  • Strong attention to details
  • Can demonstrate administration experience


  • Experience in care sector
  • Business acumen
  • CIPD qualified
  • Experience working in an HRAdministration role

This Job Description is neither exhaustive or exclusive and may be subject to change in light of company requirements and the development of services.