Positive Behaviour Support Training
Surrey Choices offers Positive Behaviour Support (PBS) training to frontline workers, so that the people they support have the best experience possible within our services. Over the last three years more than 240 staff have been trained using the PROACT-SCIPr-UKⓇ approach. This is helping people who find it difficult to communicate, and who use behaviour that challenges as a way to express themselves.
General training looks at the causes and triggers of a person’s challenging behaviour. Then it explores ways of supporting each person to learn new skills, which replace the need for the original challenging behaviour. It encourages colleagues to look at everything about the person being supported, such as what they like, what they don’t like and how they interact. This is to enable them to stay in a calm, happy, content state as much as possible.
The PBS person-specific audit-based intervention training provides colleagues with additional skills to support individuals in a safe and positive way. It aims to use proactive strategies at least 70% of the time to enable customers to stay happy, calm and engaged.
The PBS person-specific training looks at everything about the person being supported, such as what they like, what they don’t like and how they interact. This is to enable them to stay in a calm, happy, content state as much as possible.
For one particular person, they enjoy being involved in a range of sensory activities and seeing their friends. Colleagues need to be able to do this in a way which meets the person’s needs, but keeps everyone safe. Colleagues have a range of proactive and active strategies to support her to remind calm and happy using a gradient approach.
The PBS person-specific intervention training from colleagues and trained. PBS coaches Phil Mack and Matt Randall, also taught staff who support this person how to safely release her grip if she chooses to hold them and not let go. It also taught staff how to redirect her physically if she moves quickly towards her friend.
Colleagues have felt more comfortable and skilled in working with this person and commented:
“It gave me confidence to provide support to the customer that day!” “Very informative and was invaluable for working positively with the person straight after.”
Learning as a group meant that staff who have already worked with the individual, could suggest proven techniques for helping her stay calm, happy and engaged. As a result this person and those around her get a more positive experience during her time with Surrey Choices.
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