Job Purpose
The Learning and Development Assistant role is to support the Learning and Development Partner in delivering a quality learning and development service to the business. The Assistant will strive to continuously improve the L&D service and promote Surrey Choices core values in all tasks undertaken. The role will uphold the Surrey Choices Customer Care Commitment:
To uphold the standards set out in the Customer Care Commitment:
- We value diversity and will treat you with respect and fairness, adapting our approach to suit you.
- We will respond promptly and be welcoming, greeting you with kindness and courtesy.
- We will be helpful and knowledgeable about all the ways Surrey Choices may be able to assist.
- We will work as a team to make sure your enquiry is dealt with in the best possible way.
- We welcome feedback about your experience so that we can continue to learn and improve.
- We will treat your personal information with care and respect your privacy at all times.
- If we cannot help you straight away, we give you a time-scale and keep you updated on progress.
- If we are unable to assist you, we will try to be helpful and put you in touch with others who can.
- Managing a central training email account
- Responding to all communication in a professional and timely manner
- Updating systems with workforce changes
- Support HR initiatives and projects
- Manage the data held on our L&D databases
- Coordinating meetings including working groups and minute taking
- Support and advise managers on training matters including compliance levels
- Running reports and preparing data in Microsoft Office
- Working collaboratively with the HR Assistant
- Management of training files on One Drive
- Identifying and booking training venues
- Processing invoices in a timely manager, in collaboration with the finance team
- Sending confirmation of training to relevant providers
- Supporting the Learning and Development Partner to deliver or facilitate training
- Manage the administration of attendance schedules
- Supporting the Learning and Development Partner in operating within the training budget
- Any other duties appropriate to the post as required by the manager to support the HR service
This is not an exhaustive list of responsibilities and may be subject to periodic review. The content may be amended to meet the changing needs of the organisation in discussion with the post holder.
Person Specification
All staff are required to demonstrate a commitment to delivering high quality services to customers in line with the Surrey Choices Vision & Values – and a passion to provide high quality person centred services – regardless of what role they perform within the business.
Essential |
Desirable |
Professional |
Experience in care sector |
Aspirational |
Business acumen |
Customer service orientated |
Experience working in a Learning and Development Administration/Assistant role |
Proactive and uses initiative |
|
Team player but can also work independently |
|
Strong communication skills |
|
Strong IT skills, including Microsoft Office |
|
Polite, helpful and professional telephone manner |
|
Ability to travel to other hubs across Surrey when necessary |
|
Conscientious |
|
Strong attention to details |
|
Can demonstrate administration experience |
|
An understanding of the impact of Learning and Development |
|