Job Description & Person Specification

Title:   Learning and Development Assistant
Reports to: Learning and Development Partner
Accountable to: HR and Organisational Development Manager
Location: Hybrid of Home Working and Fernleigh Day Centre – Walton on Thames, KT12 1RD, with some travel to hubs across the County
Hours:                   Full time: 37.5 hours per week

Job Purpose

The Learning and Development Assistant role is to support the Learning and Development Partner in delivering a quality learning and development service to the business. The Assistant will strive to continuously improve the L&D service and promote Surrey Choices core values in all tasks undertaken. The role will uphold the Surrey Choices Customer Care Commitment:

To uphold the standards set out in the Customer Care Commitment:

  • We value diversity and will treat you with respect and fairness, adapting our approach to suit you.
  • We will respond promptly and be welcoming, greeting you with kindness and courtesy.
  • We will be helpful and knowledgeable about all the ways Surrey Choices may be able to assist.
  • We will work as a team to make sure your enquiry is dealt with in the best possible way.
  • We welcome feedback about your experience so that we can continue to learn and improve.
  • We will treat your personal information with care and respect your privacy at all times.
  • If we cannot help you straight away, we give you a time-scale and keep you updated on progress.
  • If we are unable to assist you, we will try to be helpful and put you in touch with others who can.

Key Responsibilities

  • Managing a central training email account
  • Responding to all communication in a professional and timely manner
  • Updating systems with workforce changes
  • Support HR initiatives and projects
  • Manage the data held on our L&D databases
  • Coordinating meetings including working groups and minute taking
  • Support and advise managers on training matters including compliance levels
  • Running reports and preparing data in Microsoft Office
  • Working collaboratively with the HR Assistant
  • Management of training files on One Drive
  • Identifying and booking training venues
  • Processing invoices in a timely manager, in collaboration with the finance team
  • Sending confirmation of training to relevant providers
  • Supporting the Learning and Development Partner to deliver or facilitate training
  • Manage the administration of attendance schedules
  • Supporting the Learning and Development Partner in operating within the training budget
  • Any other duties appropriate to the post as required by the manager to support the HR service

This is not an exhaustive list of responsibilities and may be subject to periodic review. The content may be amended to meet the changing needs of the organisation in discussion with the post holder.

Other Objectives

  • Maintain professional and personal boundaries with all customers, parents & carers, colleagues and other professionals
  • Take responsibility for own continuous professional development and maintaining an adequate level of knowledge and skills pertaining to the role.
  • Undertake any other duties that may reasonably be required of this role and as requested by Manager(s).
  • Take all reasonable precautions to maintain the health and safety of self and others, ensuring that any risks in relation to this are reported and remedial action taken in a timely manner.
  • Comply at all times with the company’s policies and procedures.
  • Comply with GDPR at all times.
  • Actively support and promote Surrey Choices business objectives, operating model and core values.

Person Specification

All staff are required to demonstrate a commitment to delivering high quality services to customers in line with the Surrey Choices Vision & Values – and a passion to provide high quality person centred services – regardless of what role they perform within the business.

Essential Desirable
Professional Experience in care sector
Aspirational Business acumen
Customer service orientated Experience working in a Learning and Development Administration/Assistant role
Proactive and uses initiative
Team player but can also work independently
Strong communication skills
Strong IT skills, including Microsoft Office
Polite, helpful and professional telephone manner
Ability to travel to other hubs across Surrey when necessary
Strong attention to details
Can demonstrate administration experience
An understanding of the impact of Learning and Development

This Job Description is neither exhaustive or exclusive and may be subject to change in light of company requirements and the development of services.