Job Description & Person Specification

Title:   Senior Support Worker
Reports to: Registered Manager
Accountable to: Senior Operations Manager
Location: Short Breaks Banstead (with some field-based travel)
Hours:                   Full time: 37.5 hours per week

Job Purpose

To assist in the operational delivery of the service, ensuring continued compliance with all relevant legislation. Working with the Registered Manager & Deputy Manager you will ensure the provision of a high quality, outcome focused support which enables individuals and ensures organisational priorities are met in accordance with available resources.

Key Responsibilities

Service delivery:  

  • To ensure the delivery of a high quality person centre support service that encourages independence and promotes choice and dignity.
  • To assist in the completion of individual assessments and the implementation of person centred support plans that promote positive outcomes.
  • To assist in the implementation of robust systems and procedures.
  • To assist in ensuring the service is appropriately resourced with the correct number of suitably trained, skilled and experienced staff.
  • To promote good communication links with all stakeholders.
  • To assist in the provision of an effective on-call service outside of office hours.
  • Promoting safeguarding, protection and ensuring appropriate action in relation to the response of alleged or suspected abuse.
  • Embedding personalisation in practice.
  • To lead on the administration of medication and staff competency assessments
  • To participate in all aspects of personal care, meal preparation, customer activities and identified support plan tasks.
  • To ensure customers are accessing the community and participating in meaningful activities.
  • To promote customer independence and the development of life skills.


  • To assist in the recruitment of suitable employees for the team working in the service.
  • To assist new staff members to complete their in-house induction and to act as a mentor within the probationary period.
  • To assist in the completion of regular observational supervisions and spot checks across a 24hr period.
  • To ensure the service is a friendly and supportive caring environment.
  • To assist in identifying recruitment needs and contribute to development growth plans.
  • To be routinely involved in a range of human resources/staff management duties including supervisions and appraisals.
  • To deputise for the deputy manager in their absence.

Compliance, Governance & Regulatory Processes:

  • To maintain a high quality service working in partnership with colleagues in quality assurance to review and audit the service.
  • To ensure the service meets and exceeds the requirements of the Health & Social Care Act 2008 (Regulated Activities) Regulations 2010 and the Care Quality Commission guidance ‘Essential Standards of Quality and Safety”.
  • Assist in the safe delivery and accurate recording of care and support in line with legislation, the CQC and Surrey Choices policies and procedures.


  • To assist the Registered Manager in the organisation of staff including; arranging staff rotas, ensuring adequate numbers of staff are employed and all shifts are covered, managing staff holidays and sickness levels.
  • To maintain all legal and statutory records, displayed records concerning the home; insurance certificates, registration documents.
  • Effectively maintain buildings in-line with H&S requirements

Other Objectives

  • Maintain professional and personal boundaries with all customers, parents & carers, colleagues and other professionals.
  • Comply, observe and promote the company’s Code of Conduct.
  • Comply with the company’s policies and procedures at all times.
  • Take all reasonable precautions to maintain the health and safety of self and others, ensuring that any risks in relation to this are reported and remedial action taken in a timely manner.
  • Take responsibility for own continuous professional development and maintaining an adequate level of knowledge and skills pertaining to the role.
  • Undertake any other duties that may reasonably be required of this role and as requested by manager(s).
  • Actively support and promote Surrey Choices business objectives, operating model and core values.

Person Specifications, Qualification, Experience, Skills, Knowledge

Attributes Essential



Qualification and Training



●      Level 2 Diploma in Health & Social Care


●      Level 3 Diploma in Health & Social Care or willing to work towards







Skills, Knowledge and Experience



●      A work practice which promotes equality and diversity

●      Understanding of Section 20 regulations of the Health and Social Care Act 2008 and CQC guidance “Essential Standards of quality and safety”

●      Experience in a health and social care setting with one or more of the client groups supported by Surrey Choices Short Breaks

●      Ability to plan, organise and prioritise own workload and that of your team effectively to meet deadlines

●      Experience of undertaking customer reviews and facilitating the implementation of personalised and outcome focused support plans

●      Knowledge and understanding of the current legislation and CQC

●      Experience of building positive working relationships with clients, their families, staff and other health and social care professionals

●      Care Certificate knowledge of CQC Regulations and the Health Care Act

●      Understanding of Section 20 regulations of the Health and Social Care Act 2008 and CQC guidance “Essential Standards of quality and safety”

●      Able to show attention to detail e.g in care plans, reports


●      Experienced user of Microsoft Office, e-mail and the Internet

●      Ability to recognise and develop additional opportunities for the service and people using it

●      Evidence of professional networking

●      Ability to prioritise work in a busy environment

●      Experience of supervising staff



Personal Qualities


●      Adaptability

●      Strong organisational skills

●      Ability to cope under pressure

●      A positive attitude to change

●      Excellent communication skills-verbal and written

●      Strong work ethic, self-motivated and proactive

●      Dependable

●      Positive attitude

●      Team orientated

●      Effective Communicator

●      Caring & Empathetic




●      Access to motorised transport and hold a full UK driving licence

This Job Description is neither exhaustive or exclusive and may be subject to change in light of company requirements and the development of services.