Job Description & Person Specification

Title:   Senior Vocational Support Worker
Reports to: Team Manager
Accountable to: Area Operations Manager
Location: Contracted Base, working in East Surrey communities
Hours:                    Full Time 37.5 hours per week

Job Purpose

As a Senior Vocational Support Worker, you will fulfil all the functions of the Community Support Worker alongside supporting the safe and effective delivery of the service through responsibility for staff supervision and development.

This role will be split between supporting people directly, managerial and supervisory duties and responsibilities as directed by the Team Manager or Area Operations Manager. Working under the direction of the designated Team Manager you will support their management and the development of the designated service.

You will provide responsive person-centred support that enables people with a range of needs to work towards and achieve their own personal goals in an inclusive environment. As a Senior Vocational Support Worker, you will role-model good practice and support and guide others.

You will give due regard to an individual’s absolute right to be in control of and involved in all aspects of their care and support and ensure their privacy, safety, dignity, and respect.

In the spirit of collaboration and multi-agency partnerships, this will involve working with an individual and their support networks, including professionals and informal Carers.

Key Responsibilities

Role Specific Objectives – Staff Supervision and Development

  • Provide direction to staff to ensure compliance with all Surrey Choices and Data Protection requirements, promote Surrey Choices values and actively support the service area and company objectives.
  • Actively motivate, encourage and develop staff to ensure a high level of competence, professionalism and person centred focus, through formal and informal supervision, appraisal and development planning.

Role Specific Objectives – Person Centred

  • Provide support that is person centred, based around the wishes and needs of the person in a place and at a time when they need it, which may include evenings and weekends.
  • Enable people to work towards their personal outcomes and goals and to learn the skills they need to live the life they choose. This may include support for vocational learning, employment, learning new skills for independence, such as independent travel, or supporting someone’s health and wellbeing.
  • Enable and support people to have an integral role within, and to make a positive contribution to, their local community.
  • Support individuals to develop confidence in all areas of life through progression suited to their personal situation.
  • Enable the people we support to form and maintain real friendships, relationships and community networks.
  • Enable and support individuals to be informed and to make decisions about their own health and wellbeing.
  • Support and encourage people to build on their strengths, talents, knowledge, skills and experiences in pursuit of their aspirations.
  • Through person centred planning, to co-produce, plan, and evaluate support in line with the needs and aspirations of the people we support.
  • Provide all aspects of personal care and support for health needs in accordance with an individual’s support plan and risk assessments. This may include the safe handling, dispensing, administration and recording of medication on their behalf.
  • Support individuals to take risks and be safe in accordance with their risk assessments and person centred support plan and in the context of organisational policies for positive risk taking. This may include support in the context of Positive Behaviour Support.
  • To support individuals to speak up and to have a meaningful voice through self-advocacy and co-production.

Role Specific Objectives – Working Relationships

  • Through the facilitation of professional working relationships, communicate effectively and professionally with the people Surrey Choices supports, their families, carers and support networks and health and social care professionals.
  • Develop effective working relationships with members of community organisations and groups in an effort to achieve inclusion and as an ambassador for Surrey Choices.
  • Within Data Protection guidelines, maintain regular suitable contact with families, Carers and support networks to promote positive involvement.
  • Work in collaboration with colleagues from across the organisation to share and promote good practice and continuous improvement.

Role Specific Objectives – Safeguarding

  • To demonstrate knowledge of national, local and Company policies and legislation that supports safeguarding activity.
  • To be responsible and accountable for the prevention of harm and abuse, through the delivery of high-quality support.
  • To respond appropriately to, and report, allegations of harm and abuse in a timely manner, in line with Surrey Choices’ Safeguarding Policy and procedures.

Role Specific Objectives – Information Governance, Reporting and Recording

  • To ensure and implement appropriate handling and storing of personal and corporate information in accordance with the Surrey Choices Information Governance Policy and procedures, and in line with General Data Protection Regulations.
  • To write and provide appropriate records and information relating to an individual’s care and support, personal outcomes and achievements, using information technology (IT) as required.
  • To report to Team Managers or Area Operations Managers any areas of concern, in a timely professional manner.

Other Objectives

  • Maintain professional and personal boundaries with the people you support, their families and carers, colleagues, and other professionals.
  • Take all reasonable precautions to maintain the health and safety of self and others, in line with the Company’s Health and Safety Policy and Procedure.
  • Adhere to our policies, procedures and standards as published. Keep information about the people we support, colleagues and the company confidential.
  • Take responsibility for own continuous professional development and maintain an adequate level of knowledge and skills pertaining to the role.
  • Undertake all required training as requested in a prompt and timely manner.
  • Participate actively in supervision, team meetings, and employee engagement.
  • Undertake any other duties that may reasonably be required of this role and as requested by manager(s).
  • Actively support and promote Surrey Choices business objectives and Core Values.

Person Specifications, Qualification, Experience, Skills, Knowledge

Attributes Essential


Qualifications and Training  

  • GCSE/O’ Level English & Math’s
  • Evidence of commitment on ongoing learning and development

  • Care Certificate/NVQ


Skills, Knowledge and Experience




  • Excellent verbal and written communication skills and ability to adapt communication to the needs of others
  • Ability to deliver effective and engaging Team Meetings in the absence of Team Manager and contribute effectively at all times
  • Ability to prioritise work in an environment that may have conflicting pressures and demands and ability to work under pressure.
  • Good organisational skills
  • Good IT skills
  • Ability to apply learning into practice
  • Decision making and creative problem-solving skills
  • Excellent Time Keeping and willingness to respond to emergency out of hours’ situations
  • Ability to critically reflect on your own practice and that of others, actively supporting conflict resolution and a positive outcome
  • Proven ability to handle difficult situations and conversations whilst maintaining professional and person centred standards
  • Ability to provide sensitive and respectful personal care or the willingness to learn
  • Ability to form positive working relationships with all those involved in the care of individuals

  • Experience of providing person centred care to people with Social Care needs
  • Proven experience of working with diverse communities and understanding of and commitment to equal opportunities and anti-discriminatory practices
  • Previous experience of working within the care sector

Personal Qualities

  • Demonstrative evidence of mentoring, coaching or developing others
  • Understanding of Care Act and Mental Capacity Act is essential
  • Experience of implementing improvements to paperwork and following up key action points – including but not limited to risk assessments and customer care files is essential
  • Commitment to delivering high quality services for people in line with the Surrey Choices Vision and Core Values
  • Passion to provide high quality person centred services
  • Ability to prioritise work in an environment which may have conflicting pressures and demands
  • Excellent time management skills
  • Knowledge and working practices of safeguarding, Health and Safety and Risk Management
  • Evidence of ongoing Continuing Professional development to keep up to date with latest research and good practice guidance

  • Experience of working with multi-agencies and professional networking




  • Willingness to undertake all related training and apply learning to practice
  • The willingness to undertake the required process for driving company vehicles.
  • Full, clean and valid UK driving licence
  • Ability and willingness to use own car to facilitate community based support


This Job Description is neither exhaustive or exclusive and may be subject to change in light of company requirements and the development of services.