Job Purpose
To function as a Service Coordinator for the Employment and Communities team – working under the direction of the designated area Employment and Communities Manager to support their management and development of the Service. This will include managing staff, projects and initiatives relating to the service, including supporting other service coordinators.
As an EmployAbility Service Coordinator you will provide and deliver:
Role Specific Objectives – Management of Staff
- Provide leadership and direction to staff to ensure compliance with all Surrey Choices requirements, promotion of Surrey Choices values and active support for Business Unit and Surrey Choices objectives.
- Actively motivate, encourage and develop staff to ensure a high level of competence, professionalism and customer focus. Ensuring individual performance targets are being met.
- Provide formal and informal supervision for staff.
- Work in a structured proactive way in order to deploy and manage all resources effectively ensuring staff are deployed across service and projects.
- Ensure that all staff are compliant with their training and that new staff receive their induction into the service.
- Manage staff working in projects to ensure they meet both the professional standards of Surrey Choices and also the host organisations or funding body expectations.
Role specific Objectives – Customer Focus
- Ensure that the service remains customer focused at all times and the minimum standards relating to support and safety are maintained.
- Develop a range of new initiatives that will benefit new and existing customers with clear outcomes.
- To ensure all customers are meeting their identified goals and aspirations and outcomes are being recorded.
- To ensure that identified goals are meaningful, appropriate, aspirational and promote customers’ independence.
- To ensure that customer records are accurate and maintained to the required standard.
- Ensure Customer action plans and risk assessments are in place and that all documentation is up to date and filed correctly.
- Ensure review of customer documents happens in a timely manner and are up to date and relevant to customer.
- Ensure that all customer services are reviewed with a review of goals and achievements.
- To undertake the role of the Employment Support Specialist if required (with a reduced case load of customers) and support other staff with complex customer issues.
Role Specific Objectives – Business Development
- Work in collaboration with other Service Coordinators to share good practice and support the services across all Business Units where appropriate.
- Collaborate with colleagues in support services to ensure operational efficiency and continuous quality improvements.
- Provide support to Area Operation Manager in the completion of monthly data reports ensuring that information is up to date and recorded.
- Contributing to the monitoring of quality standards and support the implementation of improvement plans where required.
- Active liaison with locality teams and local partners.
- Work with employers and other stakeholders to identify opportunities and maintain relationships for the benefit of Surrey Choices customers.
- Manage projects and new initiatives, negotiating to ensure projects are delivered on time, to a professional standard and are cost effective.
- Provide management information reports and write case studies to help us demonstrate outcomes achieved.
Person Specifications, Qualification, Experience, Skills, Knowledge
Qualification and Training
