Job Description & Person Specification

Title:   Registered Manager
Reports to: Senior Operations Manager
Accountable to: Chief Operating Officer and Care Quality Commission
Location: Short Breaks Banstead (with some field-based travel)
Hours:                   Full time: 37.5 hours per week
Salary: Subject to qualifications and experience

Job Purpose

To assume responsibility for the operational management of the service, ensuring continued compliance with CQC requirements and all relevant legislation. Working with the Senior Management Team you will ensure the provision of high quality, outcome focused support which enables individuals and ensures organisational priorities are met in accordance with available resources.

Key Responsibilities

Service Delivery:

  • To ensure the delivery of a high-quality person centre support service that encourages independence and promotes choice and dignity.
  • To ensure all new referrals are responded to in a timely manner in line with contractual and organisational timescales.
  • To ensure the completion of individual assessments and the implementation of person-centred support plans that minimise risk and promote positive outcomes.
  • To ensure the development of robust systems and procedures.
  • To ensure the service is appropriately resourced with the correct number of suitably trained, skilled and experienced staff.
  • To promote good communications with all stakeholders.
  • To ensure the management requirements of a 24hr service are met, and provision of an effective out of hours on-call service.
  • To proactively manage delegated budgets ensuring the efficient use of resources.
  • Promoting a safeguarding culture, ensuring that timely and appropriate action is taken in relation to any incidents, allegations or suspected abuse.

Leadership and Management:

  • To lead by example, ensuring the development of a safe, caring, effective and responsive culture that meets the expectations of CQC.
  • To oversee all staffing requirements: be responsible for the recruitment of suitable employees for the service and ensure that a structured and documented induction programme is completed for all new staff .
  • To set objectives, undertake high impact supervision, and ensure training needs are identified and met so that standards of service are understood and delivered.
  • To ensure regular observational supervisions and spot checks are completed across a 24hr period.
  • To ensure a positive, friendly and supportive environment.
  • Embed personalisation and strengths-based approaches in team practice.
  • To ensure a co-ordinated and consistent approach to the service provision that is cost effective and efficient, making the best use of allocated resources.
  • To develop growth plans for the current service and alternative respite provision, working in partnership with other service leads and senior management.
  • To work with HR and senior management to routinely deliver on a range of human resources/staff management responsibilities including workforce planning & development, disciplinary and capability procedures, absence management.

Compliance, Governance & Regulatory Processes:

  • Prepare for and lead the service through inspection, liaising and co-operating with CQC inspectors.
  • Working in partnership with the Quality Assurance team, to maintain a high quality service that focuses on continuous improvement and strives for “Outstanding”.
  • To facilitate regular quality and H&S audits.
  • To ensure the service meets and exceeds the requirements of the Health & Social Care Act 2008 (Regulated Activities) Regulations 2010 and the Care Quality Commission guidance ‘Essential Standards of Quality and Safety”.
  • Responsible for the accurate recording and reporting of support in line with legislation, CQC and Surrey Choices policies and procedures.
  • Investigate complaints, compile the required reports and take any required action as appropriate.
  • Work with the delegated safeguarding lead to ensure that any concerns are dealt with in line with Surrey Choices Safeguarding Policy, and comply with SCC colleagues in the event of further investigative action.


  • Overall responsibility for management of the service in an efficient and cost effective manner within available resources and controlled budgets: ensuring that budgetary control of the unit is maintained in accordance with Surrey Choices financial guidelines.
  • Responsible for the organisation of staff including: arranging staff rotas, ensuring adequate numbers of staff are employed and all shifts are covered, managing staff holidays and sickness absence levels.
  • To maintain and display all legal and statutory records; insurance certificates, registration documents etc.
  • Effectively maintain buildings in-line with H&S requirements.

Other Objectives

  • Maintain professional and personal boundaries with all people Surrey Choices supports, parents & carers, colleagues and other professionals.
  • Comply, observe and promote the company’s Code of Conduct.
  • Comply with the company’s policies and procedures at all times.
  • Take all reasonable precautions to maintain the health and safety of self and others, ensuring that any risks in relation to this are reported and remedial action taken in a timely manner.
  • Take responsibility for own continuous professional development and maintaining an adequate level of knowledge and skills pertaining to the role.
  • Undertake any other duties that may reasonable be required of this role and as requested by manager (s).
  • Actively support and promote Surrey Choices business objectives, operating model and core values.

Person Specifications, Qualification, Experience, Skills, Knowledge

Attributes Essential




Qualification and Training




●      Level 5 Diploma in leadership in Health & Social Care & Children & Young People’s Services, or the equivalent


●      Care Certificate/ knowledge of CQC Regulatory framework/ Care Act 2014


●      Train the Trainer certificate


●      Level 3 Leadership & Management Diploma or equivalent


Skills, Knowledge and Experience



●      Previous experience of working as a Registered Manager in a health and social care setting with one or more of the client groups supported by Surrey Choices Short Breaks

●      Demonstrable knowledge and understanding of the current legal and regulatory responsibilities of the service including CQC

●      Excellent communication skills: verbal and written

●      Strong organisational skills

●      Experienced user of Microsoft Office, e-mail and the Internet

●      Ability to effectively manage the performance of others

●      Working autonomously and as part of different teams: in service, across services and with senior management

●      Ability to deal effectively with crises/emergencies, and manage in an environment with conflicting demands

●      Experience of developing and leading an effective team, including the recruitment, training, and supervision of staff

●      Ability to plan, organise and prioritise own workload and that of your team effectively to meet deadlines

●      Experience of undertaking customer assessments and facilitating the implementation of personalised, strengths based and outcome focused support plans

●      Experience of building positive working relationships with all stakeholders including those supported by the service, their families, staff across the organisation and other health and social care professionals

●      Experienced in proactively managing budgets ensuring efficient use of resources

●      Experience of managing difficult conversations whilst maintaining professional and customer centred standards

●      Experience in developing additional opportunities for people with disabilities

●      Evidence of professional networking




Personal Qualities


●      Leads by example

●      Ability to work under pressure

●      Sound creative problem-solving skills

●      A positive attitude to change

●      A work practice which promotes equality and diversity

●      Adaptability

●      Strong work ethic, self-motivated and proactive

●      Dependable

●      Positive attitude

●      Team orientated

●      Effective communicator

●      Caring & empathetic

●      Flexible approach to working with customers, parents and carers, colleagues and other stakeholders

●      Attention to detail e.g care plans, reports

●      Conflict resolution




●      Own or have access to motorised transport and hold a full UK driving licence

This Job Description is neither exhaustive or exclusive and may be subject to change in light of company requirements and the development of services.