Job Purpose
To assist in the operational delivery of the service, ensuring continued compliance with all relevant legislation. Working with the Registered Manager & Deputy Manager you will ensure the provision of a high quality, outcome focused support which enables individuals and ensures organisational priorities are met in accordance with available resources.
Service delivery:
- To ensure the delivery of a high quality person centre support service that encourages independence and promotes choice and dignity.
- To assist in the completion of individual assessments and the implementation of person centred support plans that promote positive outcomes.
- To assist in the implementation of robust systems and procedures.
- To assist in ensuring the service is appropriately resourced with the correct number of suitably trained, skilled and experienced staff.
- To promote good communication links with all stakeholders.
- To assist in the provision of an effective on-call service outside of office hours.
- Promoting safeguarding, protection and ensuring appropriate action in relation to the response of alleged or suspected abuse.
- Embedding personalisation in practice.
- To lead on the administration of medication and staff competency assessments
- To participate in all aspects of personal care, meal preparation, customer activities and identified support plan tasks.
- To ensure customers are accessing the community and participating in meaningful activities.
- To promote customer independence and the development of life skills.
Leadership:
- To assist in the recruitment of suitable employees for the team working in the service.
- To assist new staff members to complete their in-house induction and to act as a mentor within the probationary period.
- To assist in the completion of regular observational supervisions and spot checks across a 24hr period.
- To ensure the service is a friendly and supportive caring environment.
- To assist in identifying recruitment needs and contribute to development growth plans.
- To be routinely involved in a range of human resources/staff management duties including supervisions and appraisals.
- To deputise for the Deputy Manager in their absence.
Compliance, Governance & Regulatory Processes:
- To maintain a high-quality service working in partnership with colleagues in quality assurance to review and audit the service.
- To ensure the service meets and exceeds the requirements of the Health & Social Care Act 2008 (Regulated Activities) Regulations 2010 and the Care Quality Commission guidance ‘Essential Standards of Quality and Safety”.
- Assist in the safe delivery and accurate recording of care and support in line with legislation, the CQC and Surrey Choices policies and procedures.
Resources:
- To assist the Deputy Manager and Registered Manager in the organisation of staff including; arranging staff rotas, ensuring adequate numbers of staff are employed and all shifts are covered, managing staff holidays and sickness levels.
- To maintain all legal and statutory records, displayed records concerning the home; insurance certificates, registration documents.
- Effectively maintain buildings in-line with H&S requirements
Person Specifications, Qualification, Experience, Skills, Knowledge
Qualification and Training
