Job Description & Person Specification

Title: Support Worker
Reports to: Senior Support Worker
Accountable to: Registered Manager
Location: Short Breaks Banstead but with some field-based travel
Hours: 37.5 hours per week, worked over a 7-day period
Date reviewed April 2018
Apply for the role of Support Worker at Banstead

Job Purpose

To assist in the operational delivery of the service, ensuring continued compliance with all relevant legislation. Working with the Registered Manager & Deputy Manager you will ensure the provision of a high quality, outcome focused support which enables individuals and ensures organisational priorities are met in accordance with available resources.

Key Responsibilities

  • To promote independence, life skills and informed choices in accordance with individual support plans and to enhance inclusion in the community.
  • Ensuring respect for the customers right to choose
  • Support for the customer in making informed choices
  • Support for the customer to develop their skills and to reach their full potential
  • Support for the customer to maintain personal hygiene and appearance
  • To ensure customers are treated with respect at all times
  • To ensure a safe environment is created for chosen activities
  • Provision of specialised care to customers with specific needs according to your own skills and qualifications
  • Accidents, injuries or near misses are always reported, whether it be to yourself or the customer in line with Surrey Choices policies and procedures
  • To promote travel training, money management and independent life skills as required by the support plan.
  • To provide personal care where required which may involve assistance with; continence, health and medication requirements; manual handling; eating and preparing meals; handling personal possessions; finances and documents.
  • Ensuring personal care provision is in a safe and appropriate environment, where directed through the support plan.
  • To promote effective communication and relationships with the customer and work colleagues
  • To manage behaviours adhering to strategies and procedures set out for individuals within legislation
  • To maintain records (e.g. support plans) where necessary, ensuring these are wholly accurate, up-to-date and completed in a timely manner.
  • Promoting safeguarding, protection and ensuring appropriate action in relation to the response of alleged or suspected abuse.
  • Embedding personalisation in practice.

Other Objectives

  • Maintain professional and personal boundaries with all customers, parents & carers, colleagues and other professionals.
  • Comply, observe and promote the company’s Code of Conduct.
  • Comply with the company’s policies and procedures at all times.
  • Take all reasonable precautions to maintain the health and safety of self and others, ensuring that any risks in relation to this are reported and remedial action taken in a timely manner.
  • Take responsibility for own continuous professional development and maintaining an adequate level of knowledge and skills pertaining to the role.
  • Undertake any other duties that may reasonable be required of this role and as
    requested by manager (s).
  • Actively support and promote Surrey Choices business objectives, operating model
    and core values.

Person Specifications, Qualification, Experience, Skills, Knowledge

Qualification and Training



● Level 2 Health & Social Care Diploma

Skills, Knowledge and Experience


  • Excellent communication skills – verbal and written
  • Strong organisational skills
  • Ability to cope under pressure
  • A work practice which promotes equality and diversity
  • Experience in a health and social care setting with one or more of the client groups supported by Surrey Choices Short Breaks
  • Ability to plan, organise and prioritise own workload and that of your team effectively to meet deadlines
  • Commitment to delivering high quality services to customers in line with the Surrey Choices Vision and Values. Passion to provide high quality person centred services
  • Knowledge and working practice of safeguarding, Health and Safety and Risk Management


  • Ability to recognise and develop additional opportunities for the service and people using it
  • Experience of undertaking customer reviews and facilitating the implementation of personalised and outcome focused support plans
  • Knowledge and understanding of the current legislation and CQC
  • Experience of building positive working relationships with clients, their families, staff and other health and social care professionals
  • Care Certificate knowledge of CQC Regulations and the Health Care Act professionals
  • Able to show attention to detail e.g in care plans, reports

Personal Qualities


  • A positive attitude to change
  • Adaptability
  • Strong work ethic, self-motivated and proactive
  • Dependable
  • Positive attitude
  • Team orientated
  • Effective communication skills
  • Caring, empathetic and compassionate
  • Flexibility and adaptability


  • Experienced user of Microsoft Office, e-mail and the Internet




  • Access to motorised transport and hold a full UK driving licence

This Job Description is neither exhaustive or exclusive and may be subject to change in light of company requirements and the development of services.