Job Description & Person Specification

Title:   Supported Internship Lead for Surrey
Reports to: Senior Operations Manger
Accountable to: Chief Operations Officer
Location: Home Based with regular travel across Surrey
Hours:                   37.5 hours per week (Monday to Friday plus weekend on call rota)

Job Purpose

  • To be responsible and accountable for promoting and delivering the vision of the Internships Work programme across Surrey.
  • To provide leadership to the programme in Surrey, and support all stakeholders (SCC SEND, Commissioners, Supported Internships delivery partners, education providers, employers, young people and their families) to double the number of Supported Internships offered per year by 2025.
  • To establish, promote and maintain a network of support across all delivery partners.
  • To implement a business plan that supports growth: increasing customer numbers, employment pathways, and the business offer.
  • To promote Employer Engagement, increasing both the number of local employers offering work experience placements within the programme, and the opportunities for paid employment available post programme for young people with SEND.
  • To promote a standardised approach to the delivery of Supported Internships across county in line with Department for Education funding requirements.
  • To contribute to the continuous monitoring of standards of service delivery, customer care, and quality improvement plans within Surrey Choices and across partners.
  • To ensure that service delivery is safe, effective, caring and responsive, and upholds the values of Surrey Choices.
  • To ensure that service delivery upholds the principles of Supported Employment.
  • To provide leadership and direction to the designated programme staff team, to ensure a high level of competence, professionalism and customer focus.
  • To be responsible and accountable for the management of a designated budget ensuring services are delivered in a cost effective and proportionate way.

Key Responsibilities

Role specific Objectives – Customer Focus

  • To ensure that all partners remain focused on young people, and that Supported Internships are planned and delivered in accordance with the desires, needs and wishes of interns.
  • To ensure the planning and provision of outcome based services that promote interns independence, choice and control.
  • To engage with families/carers and ensure that communication strategies promote positive, proactive relationships.
  • To attend regular meetings with all stakeholders with a wide range of expectations and manage relationships accordingly.

Role specific Objectives – Compliance and Quality Assurance

  • To ensure that monthly data returns and quarterly performance monitoring requirements are completed in a timely manner.
  • To ensure that delivery meets all targets set in relation to Key Performance Indicators and Compliance requirements.
  • To ensure that services meet the requirements of the Surrey Choices and Education partners Quality Standards Framework, and Department for Education funding requirements.
  • To promote and assist with the introduction of the Supported Internships Quality Assurance Framework (SIQAF) across providers in Surrey.

Role Specific Objectives – Business Development

  • Work in collaboration with the Business Development & Innovation, Marketing and Communications and Operational Senior Managers within Surrey Choices, and with other key stakeholders to develop responsive services.
  • Establish and maintain links and relationships with local stakeholders and partners.
  • To produce a clear and deliverable business plan that all partners are engaged with.

Role Specific Objectives – Health and Safety

  • Take all reasonable precautions to maintain the health and safety of self and others, ensuring that any risks or breeches are reported and remedial action taken in a timely manner (on and off site).
  • To be jointly responsible and accountable for H&S within buildings and venues used to deliver services (Surrey Choices and partners) and to report any defects or concerns to Senior Managers in a timely manner.

Role Specific Objectives – Safeguarding

  • To be responsible and accountable for the prevention of harm and abuse through the provision of high quality services.
  • To manage and ensure effective responses to allegations of harm and abuse in line with Surrey Choices Safeguarding Policy and procedures for both Children and Adults.

Role Specific Objectives – Information Governance

  • To ensure services manage, handle, and store personal and corporate information in accordance with the Surrey Choices Information Governance Policy and procedures.

Role Specific Objectives –  Management of Staff

  • To assist Surrey Choices Area managers, and partner organisations to deploy sufficient staffing to ensure the safe and effective delivery of customer focussed services.
  • To promote and assist with Internships Works staff training roll out across providers in Surrey.
  • To attend team meetings (both Surrey Choices and partner organisations) on a regular basis
  • To collaborate with HR colleagues in relation to the safer recruitment of staff.
  • To collaborate with HR colleagues in relation to staff welfare issues, performance and disciplinary processes
  • To ensure that all Surrey choices staff understand, implement and comply with Surrey Choices policies and procedures, and approved practices are applied by all staff.

Other Objectives

  • Maintain professional and personal boundaries with all customers, parents & carers, colleagues, and other professionals.
  • Comply, observe and promote Surrey Choices Code of Conduct.
  • Comply with Surrey Choices policies and procedures at all times.
  • Take responsibility for own continuous professional development and maintain an adequate level of knowledge and skills pertaining to the role.
  • Actively support and promote Surrey Choices and partners business objectives, operating model, and core values.
  • Undertake any other duties that may be reasonably required of this role and as requested by line manager(s).

Person Specifications, Qualification, Experience, Skills, Knowledge

Attributes Essential




Qualification and Training





  • Good GCSE/O’ level grades in English and Maths
  • NVQ4 or equivalent in Education, Care Management, Business and/or Management
  • Experience delivering Supported Employment programmes or other alternatives (to education) provision.
  • Knowledge of post 16 education funding and Ofsted Regulations








Skills, Knowledge and Experience




  • Excellent Communication skills both verbal and written with a range of different audiences
  • Experience of providing or managing  person centred services to young people in education, work and training
  • Knowledge and working practice of Safeguarding, Health & Safety and Risk Management requirements
  • Ability to work under pressure.  Sound creative problem-solving skills and flexible approach to working with customers, parents & carers, colleagues and stakeholders.
  • Proven experience of working with diverse communities and understanding of and commitment to equal opportunities and anti-discriminatory practices
  • Understanding of leadership and staff motivation and evidence of implementing this knowledge in previous role
  • Able to show attention to detail e.g. in EHCP plans, reports, budget management
  • Thorough understanding of Information Governance, Data Protection and Confidentiality
  • Ability to lead effective and engaging meetings
  • Ability to handle difficult situations and conversations whilst maintaining professional and customer centred standards
  • Competent IT user – able to prepare reports and data according to business needs and requirements
  • Ability to work independently, to be able to use initiative and be innovative.  Demonstrable evidence of problem solving and completion of tasks
  • Excellent networking skills to identify and engage with new stakeholders



  • Ability to prepare and implement business plans
  • Evidence of managing finances and budgets
  • Experience of partnership working with external organisations
  • Knowledge of supported employment models, apprenticeships or other vocational options for young people
  • Experience of young people with Special Educational Needs and Disabilities or other additional needs

Personal Qualities



  • Good organisational skills.  Ability to prioritise work in an environment which may have conflicting pressures and demands
  • Assertive but approachable
  • Proactive with a positive attitude
  • Able to positively sell ideas and concepts to others




This Job Description is neither exhaustive or exclusive and may be subject to change in light of company requirements and the development of services.