Job Description & Person Specification


Title:   Transport Coordinator
Reports to: Chief Finance and Resources Officer
Accountable to: Chief Finance and Resources Officer
Location: Fernleigh Activity Centre (with regular travel across services)
Hours:                   37.5 hours per week

Job Purpose

To coordinate, in the most efficient and effective way, all externally-commissioned customer transport services and to ensure the that the internal vehicle fleet and drivers are managed in compliance with the conditions of Surrey Choices’ operating license.

Key Responsibilities

  • Coordinate all transport requirements between Surrey Choices’ services and the Transport Coordination Centre and/or transport providers in the most efficient and effective way.
  • To ensure all customer transport is provided in accordance with Surrey Choices transport polices and procedures.
  • To ensure the internal vehicle fleet and drivers are managed in compliance with the conditions of Surrey Choices’ operating license and its policies and procedures.
  • To coordinate and assist in transport tenders where required and seek quotes from externally commissioned transport providers on an ad hoc basis.
  • Maintain accurate records of all customers, their journeys, their transport requirements and arrange collection of any other transport related information required by Surrey Choices.
  • Support Surrey Choices’ services with transport route planning.
  • Provide advice and guidance on transport-related risk assessments.
  • Support services to maintain legal, safe and high vehicles standards, in line with the vehicle operating policy and procedures.
  • Manage all operating, vehicle and driver licensing requirements.
  • Coordinate all vehicle maintenance requirements between Surrey Choices’ services and maintenance providers.
  • To manage the selection of all Surrey Choices employee drivers and ensure that all licencing and any required additional training is in place prior to commencement of driving duties.
  • To manage the individual customer transport suitability review process, ensuring only those customers fitting the agreed criteria are provided with transport.
  • Provide point of contact for liaison with third parties e.g. SCC insurance team, DVLA and Police.

Other Objectives

  • Maintain professional and personal boundaries with all customers, parents & carers, colleagues and other professionals.
  • Comply, observe and promote the company’s Code of Conduct.
  • Comply with the company’s policies and procedures at all times.
  • Take all reasonable precautions to maintain the health and safety of self and others, ensuring that any risks in relation to this are reported and remedial action taken in a timely manner.
  • Take responsibility for own continuous professional development and maintaining an adequate level of knowledge and skills pertaining to the role.
  • Undertake any other duties that may reasonable be required of this role and as requested by manager (s).
  • Actively support and promote Surrey Choices business objectives, operating model and core values.

Person Specifications, Qualification, Experience, Skills, Knowledge

Attributes Essential




Qualification and Training




  • Educated to GCSE level, with grade C in Maths and English or equivalent experience


  • Health and Safety / Manual Handling Qualification


Skills, Knowledge and Experience




  • Excellent organisational skills
  • Strong IT skills, in particular experience of Microsoft Excel and/or Google Sheets and email systems
  • Good written and verbal communication skills
  • Good interpersonal skills
  • Logical and has the ability to ‘think outside the box’
  • Knowledge of PHV licensing requirements
  • Ability to challenge without authority
  • Experience of working with people with disabilities
  • Experience managing complex transport solutions

  • Experience of managing transport solutions for people with additional needs
  • Line management experience




Personal Qualities


  • Self-starter and able to manage own workload
  • Excellent organisation skills
  • Ability to undertake ‘critical friend’ function
  • Willingness to drive minibuses when required




  • Full UK driving licence
  • Full UK driving licence, including category D1

This Job Description is neither exhaustive or exclusive and may be subject to change in light of company requirements and the development of services.