Fernleigh Activity Centre (with regular travel across services)
37.5 hours per week
To coordinate, in the most efficient and effective way, all externally-commissioned customer transport services and to ensure the that the internal vehicle fleet and drivers are managed in compliance with the conditions of Surrey Choices’ operating license.
Coordinate all transport requirements between Surrey Choices’ services and the Transport Coordination Centre and/or transport providers in the most efficient and effective way.
To ensure all customer transport is provided in accordance with Surrey Choices transport polices and procedures.
To ensure the internal vehicle fleet and drivers are managed in compliance with the conditions of Surrey Choices’ operating license and its policies and procedures.
To coordinate and assist in transport tenders where required and seek quotes from externally commissioned transport providers on an ad hoc basis.
Maintain accurate records of all customers, their journeys, their transport requirements and arrange collection of any other transport related information required by Surrey Choices.
Support Surrey Choices’ services with transport route planning.
Provide advice and guidance on transport-related risk assessments.
Support services to maintain legal, safe and high vehicles standards, in line with the vehicle operating policy and procedures.
Manage all operating, vehicle and driver licensing requirements.
Coordinate all vehicle maintenance requirements between Surrey Choices’ services and maintenance providers.
To manage the selection of all Surrey Choices employee drivers and ensure that all licencing and any required additional training is in place prior to commencement of driving duties.
To manage the individual customer transport suitability review process, ensuring only those customers fitting the agreed criteria are provided with transport.
Provide point of contact for liaison with third parties e.g. SCC insurance team, DVLA and Police.
Maintain professional and personal boundaries with all customers, parents & carers, colleagues and other professionals.
Comply, observe and promote the company’s Code of Conduct.
Comply with the company’s policies and procedures at all times.
Take all reasonable precautions to maintain the health and safety of self and others, ensuring that any risks in relation to this are reported and remedial action taken in a timely manner.
Take responsibility for own continuous professional development and maintaining an adequate level of knowledge and skills pertaining to the role.
Undertake any other duties that may reasonable be required of this role and as requested by manager (s).
Actively support and promote Surrey Choices business objectives, operating model and core values.
Person Specifications, Qualification, Experience, Skills, Knowledge
Qualification and Training
Educated to GCSE level, with grade C in Maths and English or equivalent experience
Health and Safety / Manual Handling Qualification
Skills, Knowledge and Experience
Excellent organisational skills
Strong IT skills, in particular experience of Microsoft Excel and/or Google Sheets and email systems
Good written and verbal communication skills
Good interpersonal skills
Logical and has the ability to ‘think outside the box’
Knowledge of PHV licensing requirements
Ability to challenge without authority
Experience of working with people with disabilities
Experience managing complex transport solutions
Experience of managing transport solutions for people with additional needs
Line management experience
Self-starter and able to manage own workload
Excellent organisation skills
Ability to undertake ‘critical friend’ function
Willingness to drive minibuses when required
Full UK driving licence
Full UK driving licence, including category D1
This Job Description is neither exhaustive or exclusive and may be subject to change in light of company requirements and the development of services.