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Job Description & Person Specification

Title:   Travel Choices Coach
Reports to: Service Coordinator/Senior Community Support Worker
Accountable to: Area Operations Manager
Location: Travel across Surrey is a requirement
Hours:                    Full Time 37.5 hours per week

Job Purpose

As a Travel Choices Coach you will provide and deliver:

Customer focused services that support and enable people to achieve, experience and try opportunities that have clear outcomes and enable people to work towards and achieve their own personal goals.

A focus on supporting children and young people Special Educational Needs and Disabilities (SEND) and Adults with Learning Disabilities, adults with learning disabilities, families and a wide range of professionals to achieve independent, sustainable travel from their home to school or other location by bus, train, walking and cycling.

You will give due regard to a customer’s absolute right to be in control of and involved in all aspects of their care and support and ensure their privacy, dignity and respect. In the spirit of collaboration and multi-agency partnerships, this will involve working with the customer and their support networks. You will provide Travel Training to students to help them travel safely, to build up their confidence to be more independent in their lives, as part of their transition into adulthood and employment.

Key Responsibilities

Role Specific Objectives – Customer Focus

  • Deliver outcome based activities and services that meet high standards relating to support and safety, with a range of options available that meets the holistic needs of the customer
  • Support young people or disabled people or other identified groups to work towards clear personal outcomes and goals
  • Work with young people, their families/carers and other professionals to identify barriers to independent travel and support them to overcome
  • Enable young or disabled people to have an integral role within and be part of their local community
  • Enable young people to be independent and maintain a healthy lifestyle
  • Support young people or disabled people to build on their strengths, talents, knowledge, skills and experiences and ensure that these inform the planning, preparation and evaluation of customer sessions and activities
  • Support young people or disabled people to take risks and be safe in accordance with their personal risk assessments
  • Ensure young people or disabled people receive support to take part in services which may include evenings and weekends
  • Assist students to use a bus or train safely, how to purchase tickets, in planning a safe route, how to cross the road safely and how to use different crossings, how to keep themselves safe and to assist where necessary
  • Provide guidance to students on keeping their belongings safe
  • Carry out risk assessments, continuous assessments of students’ progress using provided competences matrix and general administrative duties
  • Work either on a one-to-one or with a group of students
  • Be able to have a positive impact on students’ lives, enabling them to develop the confidence and to learn the skills to become independent travellers
  • Support students to develop their confidence, communication and interpersonal skills, whilst facilitating young people’s own growth, inclusion and independence.
  • Train people to use public transport, covering topics such as travel skills, road safety and awareness, personal safety, route planning, money skills, appropriate behaviour and concept of time
  • Support young people with learning disabilities and autism to overcome barriers, inspiring and encouraging them to believe in their potential and to become more independent in their lives.

Role Specific Objectives – Working Relationships

  • Support and enable young or disabled people to review their personal goals and outcomes, services and support on a regular basis and contribute to this process by writing effective and timely records
  • Through the facilitation of professional working relationships, communicate effectively and professionally with young or disabled people, their families and support networks, education providers, health and social care professionals.
  • Within Data Protection guidelines, maintain regular suitable contact with young people’s parents, Carers and support networks to promote positive involvement.
  • Work in collaboration with all staff to share and promote good practice, continuous improvement and equitable services across the county.

Role Specific Objectives – Safeguarding

  • Undertake appropriate Safeguarding Training.
  • Be responsible and accountable for the prevention of harm and abuse, through the delivery of high-quality sessions, activities and support.
  • Respond appropriately to and report allegations of harm and abuse in a timely manner, in line with Surrey Choices’ Safeguarding Policy and procedures.

Role Specific Objectives – Information Governance, Reporting and Recording

  • Ensure and implement appropriate handling and storing of personal and corporate information in accordance with the Surrey Choices Information Governance Policy and procedures, and in line with General Data Protection Regulations.
  • Write and provide appropriate customer records and information relating to their care and support, personal outcomes and achievements.
  • Report to Service Coordinators or Area Operations Managers any areas of concern, in a timely professional manner.

Other Objectives

  • Maintain professional and personal boundaries with all customers, parents & carers, colleagues and other professionals.
  • Comply, observe and promote the company’s Code of Conduct.
  • Comply with the company’s policies and procedures at all times.
  • Take all reasonable precautions to maintain the health and safety of self and others, ensuring that any risks in relation to this are reported and remedial action taken in a timely manner.
  • Take responsibility for own continuous professional development and maintaining an adequate level of knowledge and skills pertaining to the role.
  • Undertake any other duties that may reasonable be required of this role and as requested by manager (s).
  • Actively support and promote Surrey Choices business objectives, operating model and core values.

Person Specifications, Qualification, Experience, Skills, Knowledge

Attributes Essential Desirable

Qualification and Training




  •  GCSE/O’ Level English & Math’s or can demonstrate a good level of maths/english




  • Care Certificate/NVQ



Skills, Knowledge and Experience




  • Excellent Communication both verbal and written
  • Good organisational skills
  • Good IT skills
  • Ability to apply learning into practice
  • Ability to work independently and as part of a team
  • Ability to motivate others
  • Good Time keeping




  • Experience of providing person centered care to people with Social Care needs
  • Experience of working with young people or with education providers
  • Proven experience of working with diverse communities and understanding of and commitment to equal opportunities and anti-discriminatory practices
  • Knowledge of transport services in Surrey
  • Interest in sustainable transport




Personal Qualities



  • Commitment and passion to deliver high quality outcome-based services to customers is essential
  • Willingness to undertake all related training and apply learning to practice is essential
  • Ability to handle difficult situations and conversations whilst maintaining professional and customer centered standards is essential
  • Ability to work independently as a lone workers and to be able to use initiative and be innovative.
  • Demonstrable evidence of problem solving and completion of tasks is essential
  • Experience of working with multi-agencies and professional networking is desirable
  • To be competent in following instructions both verbally and written
  • To have a positive attitude with a proactive approach





  • Ability to travel across the county of Surrey, including out of usual office hours