Job Purpose
As a Travel Choices Lead, you will fulfil all the functions of the Travel Coach, however with increased emphasis on ensuring staff fulfil their roles through Staff Supervision and Development.
This role will be split between delivering hands on support with customers, managerial duties and responsibilities as directed by the Head of Innovation & Business Development.
To function as a Travel Choices Lead – working under the direction of the designated Lead to support their management and development of the designated service. Deliver customer focused services that support and enable people to achieve and experience opportunities that have clear outcomes and enable people to work towards and achieve their own personal goals.
You will give due regard to a customer’s absolute right to be in control of and involved in all aspects of their care and support and ensure their privacy, dignity and respect. In the spirit of collaboration and multi-agency partnerships, this will involve working with the customer and their support networks.
Role Specific Objectives – Information Governance, Reporting and Recording
- To ensure and implement appropriate handling and storing of personal and corporate information in accordance with the Surrey Choices Information Governance Policy and procedures, and in line with General Data Protection Regulations.
- To write and provide appropriate customer records and information relating to their care and support, personal outcomes and achievements.
To report to Managers any areas of concern, in a timely professional manner