Job Description & Person Specification

Title:   Travel Choices Lead
Reports to: Head of Innovation & Business Development
Accountable to: Head of Innovation & Business Development
Location: Contracted Base (can include where appropriate: but with some field-based travel)
Hours:                   37.5 hrs per week

Job Purpose

As a Travel Choices Lead, you will fulfil all the functions of the Travel Coach, however with increased emphasis on ensuring staff fulfil their roles through Staff Supervision and Development.

This role will be split between delivering hands on support with customers, managerial duties and responsibilities as directed by the Head of Innovation & Business Development.

To function as a Travel Choices Lead – working under the direction of the designated Lead to support their management and development of the designated service. Deliver customer focused services that support and enable people to achieve and experience opportunities that have clear outcomes and enable people to work towards and achieve their own personal goals.

You will give due regard to a customer’s absolute right to be in control of and involved in all aspects of their care and support and ensure their privacy, dignity and respect. In the spirit of collaboration and multi-agency partnerships, this will involve working with the customer and their support networks.

Key Responsibilities

Role Specific Objectives – Staff Supervision and Development

  • Provide direction to staff to ensure compliance with all Surrey Choices and Data Protection requirements, promote Surrey Choices values and actively support the service area and company objectives
  • Actively motivate, encourage and develop staff to ensure a high level of competence, professionalism and customer focus, through formal and informal supervision and development planning.

Role Specific Objectives – Customer Focus

  • Deliver and oversee outcome-based activities and services that meet high standards relating to support and safety, with a range of options available that meets the holistic needs of the customer.
  • Support customers to work towards clear personal outcomes and goals.
  • Enable customers to have an integral role within and be part of their local community.
  • Enable customers to be independent and maintain a healthy lifestyle
  • Support Customers to build on their strengths, talents, knowledge, skills and experiences and ensure that these inform the planning, preparation and evaluation of customer sessions and activities.
  • Deliver care and support in accordance with customers expressed wants and wishes in relation to their personal care and health and medical needs. This may include the safe handling, dispensing, administration and recording of medication on their behalf where appropriate and required.
  • Support Customers to take risks and be safe in accordance with their personal risk assessments.
  • Ensure Customers receive support to take part in services which may include evenings and weekends.

Role Specific Objectives – Working Relationships

  • Support and enable customers to review their personal goals and outcomes, services and support on a regular basis and contribute to this process by writing effective and timely records.
  • Through the facilitation of professional working relationships, communicate effectively and professionally with customers, their families and support networks, health and social care professionals.
  • Within Data Protection guidelines, maintain regular suitable contact with customer’s parents, carers and support networks to promote positive involvement.
  • Work in collaboration with all staff to share and promote good practice, continuous improvement and equitable services across the county.

Role Specific Objectives – Safeguarding

  • To demonstrate knowledge of national, local and Company policies and legislation that supports safeguarding activity.
  • To be responsible and accountable for the prevention of harm and abuse, through the delivery of high quality sessions, activities and support.
  • To respond appropriately to and report allegations of harm and abuse in a timely manner, in line with Surrey Choices’ Safeguarding Policy and procedures.

Role Specific Objectives –  Information Governance, Reporting and Recording

  • To ensure and implement appropriate handling and storing of personal and corporate information in accordance with the Surrey Choices Information Governance Policy and procedures, and in line with General Data Protection Regulations.
  • To write and provide appropriate customer records and information relating to their care and support, personal outcomes and achievements.

To report to Managers any areas of concern, in a timely professional manner

Other Objectives

  • Maintain professional and personal boundaries with all people Surrey Choices supports, parents & carers, colleagues and other professionals.
  • Comply, observe and promote the company’s Code of Conduct.
  • Comply with the company’s policies and procedures at all times.
  • Take all reasonable precautions to maintain the health and safety of self and others, ensuring that any risks in relation to this are reported and remedial action taken in a timely manner.
  • Take responsibility for own continuous professional development and maintaining an adequate level of knowledge and skills pertaining to the role.
  • Undertake any other duties that may reasonable be required of this role and as requested by manager (s).
  • Actively support and promote Surrey Choices business objectives, operating model and core values.

Person Specifications, Qualification, Experience, Skills, Knowledge


Attributes Essential



Qualification and Training



●      GCSE/O’ Level English & Maths

●      Care Certificate



●      NVQ or Equivalent skills/qualifications









Skills, Knowledge and Experience



●      Ability to deliver effective and engaging Team Meetings in the absence of Service Coordinator and contribute effectively at all times


●      Ability to prioritise work in an environment which may have conflicting pressures and demands and ability to work under pressure.


●      Excellent Time Keeping and willingness to respond to emergency out of hours’ situations.


●      Decision making and creative problem-solving skills


●      Ability to critically reflect on your own practice and that of others, actively supporting conflict resolution and a positive outcome.


●      Proven ability to handle difficult situations and conversations whilst maintaining professional and customer centered standards


●      Experience of providing person centered care to people with Social Care needs


Personal Qualities


●      Demonstrative evidence of mentoring, coaching or developing others


●      Understanding of Care Act and Mental Capacity Act is essential


●      Experience of implementing improvements to paperwork and following up key action points – including but not limited to risk assessments and customer care files is essential


●      Excellent communication skills both verbal and written for a range of different audiences


●      Excellent IT skills, must be a competent user of IT

●      Commitment to delivering high quality services to customers in line with the Surrey Choices Vision and Values


●      Passion to provide high quality person center services


●      Good organisational skills.


●      Ability to prioritise work in an environment which may have conflicting pressures and demands


●      Excellent time management skills

●      Knowledge and working practices of safeguarding, Health and Safety and Risk Management


●      Evidence of ongoing Continuing Professional development to keep up to date with latest research and good practice guidance




●      If you hold a driver’s license, the willingness to undertake the required Driver’s Minibus Assessment to gain a Business License for driving center vehicles

This Job Description is neither exhaustive or exclusive and may be subject to change in light of company requirements and the development of services.