Apply for the role of Waking Night Support Worker at Banstead

Job Description & Person Specification

Title: Waking Night Support Worker
Reports to: Senior Support Worker
Accountable to: Registered Manager
Location: Short Breaks Banstead but with some field-based travel
Hours: 37.5 hours per week, worked over a 7-day period
Date reviewed April 2018

Job Purpose

To assist in the operational delivery of the service, ensuring continued compliance with all relevant legislation. Working with the Registered Manager & Deputy Manager you will ensure the provision of a high quality, outcome focused support which enables individuals and ensures organisational priorities are met in accordance with available resources.

Key Responsibilities

  • To promote independence, life skills and informed choices in accordance with individual support plans and to enhance inclusion in the community.
  • Ensuring respect for the customers right to choose
  • Support for the customer in making informed choices
  • Support for the customer to develop their skills and to reach their full potential
  • Support for the customer to maintain personal hygiene and appearance
  • To ensure customers are treated with respect at all times
  • To ensure a safe environment is created for chosen activities
  • Provision of specialised care to customers with specific needs according to your own skills and qualifications
  • Accidents, injuries or near misses are always reported, whether it be to yourself or the customer in line with Surrey Choices policies and procedures
  • To promote travel training, money management and independent life skills as required by the support plan.
  • To provide personal care where required which may involve assistance with; continence, health and medication requirements; manual handling; eating and preparing meals; handling personal possessions; finances and documents.
  • Ensuring personal care provision is in a safe and appropriate environment, where directed through the support plan.
  • To promote effective communication and relationships with the customer and work colleagues
  • To manage behaviours adhering to strategies and procedures set out for individuals within legislation
  • To maintain records (e.g. support plans) where necessary, ensuring these are wholly accurate, up-to-date and completed in a timely manner.
  • Promoting safeguarding, protection and ensuring appropriate action in relation to the response of alleged or suspected abuse.
  • Embedding personalisation in practice.

Other Objectives

  • Maintain professional and personal boundaries with all customers, parents & carers, colleagues and other professionals.
  • Comply, observe and promote the company’s Code of Conduct.
  • Comply with the company’s policies and procedures at all times.
  • Take all reasonable precautions to maintain the health and safety of self and others, ensuring that any risks in relation to this are reported and remedial action taken in a timely manner.
  • Take responsibility for own continuous professional development and maintaining an adequate level of knowledge and skills pertaining to the role.
  • Undertake any other duties that may reasonable be required of this role and as
    requested by manager (s).
  • Actively support and promote Surrey Choices business objectives, operating model
    and core values.

Person Specifications, Qualification, Experience, Skills, Knowledge

Qualification and Training



● Level 2 Health & Social Care Diploma

Skills, Knowledge and Experience


  • Excellent communication skills – verbal and written
  • Strong organisational skills
  • Ability to cope under pressure
  • A work practice which promotes equality and diversity
  • Experience in a health and social care setting with one or more of the client groups supported by Surrey Choices Short Breaks
  • Ability to plan, organise and prioritise own workload and that of your team effectively to meet deadlines
  • Commitment to delivering high quality services to customers in line with the Surrey Choices Vision and Values. Passion to provide high quality person centred services
  • Knowledge and working practice of safeguarding, Health and Safety and Risk Management


  • Ability to recognise and develop additional opportunities for the service and people using it
  • Experience of undertaking customer reviews and facilitating the implementation of personalised and outcome focused support plans
  • Knowledge and understanding of the current legislation and CQC
  • Experience of building positive working relationships with clients, their families, staff and other health and social care professionals
  • Care Certificate knowledge of CQC Regulations and the Health Care Act professionals
  • Able to show attention to detail e.g in care plans, reports

Personal Qualities


  • A positive attitude to change
  • Adaptability
  • Strong work ethic, self-motivated and proactive
  • Dependable
  • Positive attitude
  • Team orientated
  • Effective communication skills
  • Caring, empathetic and compassionate
  • Flexibility and adaptability


  • Experienced user of Microsoft Office, e-mail and the Internet




  • Access to motorised transport and hold a full UK driving licence

This Job Description is neither exhaustive or exclusive and may be subject to change in light of company requirements and the development of services.