Job Description

Job Description & Person Specification

Job Purpose

To assist in the operational delivery of the service, ensuring continued compliance with all relevant legislation. Working with the Registered Manager & Deputy Manager you will ensure the provision of a high quality, outcome focused support which enables individuals and ensures organisational priorities are met in accordance with available resources.

Key Responsibilities

• To promote independence, life skills and informed choices in accordance with individual support plans and to enhance inclusion in the community.
• Ensuring respect for the customers right to choose
• Support for the customer in making informed choices
• Support for the customer to develop their skills and to reach their full potential
• Support for the customer to maintain personal hygiene and appearance
• To ensure customers are treated with respect at all times
• To ensure a safe environment is created for chosen activities
• Provision of specialised care to customers with specific needs according to your own skills and qualifications
• Accidents, injuries or near misses are always reported, whether it be to yourself or the customer in line with Surrey Choices policies and procedures
• To promote travel training, money management and independent life skills as required by the support plan.
• To provide personal care where required which may involve assistance with; continence, health and medication requirements; manual handling; eating and preparing meals; handling personal possessions; finances and documents.
• Ensuring personal care provision is in a safe and appropriate environment, where directed through the support plan.
• To promote effective communication and relationships with the customer and work colleagues
• To manage behaviours adhering to strategies and procedures set out for individuals within legislation
• To maintain records (e.g. support plans) where necessary, ensuring these are wholly accurate, up-to-date and completed in a timely manner.
• Promoting safeguarding, protection and ensuring appropriate action in relation to the response of alleged or suspected abuse.
• Embedding personalisation in practice.

Other Objectives

• Maintain professional and personal boundaries with all customers, parents & carers, colleagues and other professionals.
• Comply, observe and promote the company’s Code of Conduct.
• Comply with the company’s policies and procedures at all times.
• Take all reasonable precautions to maintain the health and safety of self and others, ensuring that any risks in relation to this are reported and remedial action taken in a timely manner.
• Take responsibility for own continuous professional development and maintaining an adequate level of knowledge and skills pertaining to the role.
• Undertake any other duties that may reasonable be required of this role and as
  requested by manager (s).
• Actively support and promote Surrey Choices business objectives, operating model
  and core values.

Person Specifications, Qualification, Experience, Skills, Knowledge

Qualification and Training

Essential

Desirable

● Level 2 Health & Social Care Diploma

Skills, Knowledge and Experience

Essential

• Excellent communication skills – verbal and written
• Strong organisational skills
• Ability to cope under pressure
• A work practice which promotes equality and diversity
• Experience in a health and social care setting with one or more of the client groups supported by Surrey Choices Short Breaks
• Ability to plan, organise and prioritise own workload and that of your team effectively to meet deadlines
• Commitment to delivering high quality services to customers in line with the Surrey Choices Vision and Values. Passion to provide high quality person centred services
• Knowledge and working practice of safeguarding, Health and Safety and Risk Management

Desirable

• Ability to recognise and develop additional opportunities for the service and people using it
• Experience of undertaking customer reviews and facilitating the implementation of personalised and outcome focused support plans
• Knowledge and understanding of the current legislation and CQC
• Experience of building positive working relationships with clients, their families, staff and other health and social care professionals
• Care Certificate knowledge of CQC Regulations and the Health Care Act professionals
• Able to show attention to detail e.g in care plans, reports

Personal Qualities

Essential

• A positive attitude to change
• Adaptability
• Strong work ethic, self-motivated and proactive
• Dependable
• Positive attitude
• Team orientated
• Effective communication skills
• Caring, empathetic and compassionate
• Flexibility and adaptability

Desirable

• Experienced user of Microsoft Office, e-mail and the Internet

Other

Essential

Desirable

• Access to motorised transport and hold a full UK driving licence

This Job Description is neither exhaustive or exclusive and may be subject to change in light of company requirements and the development of services.