We offer a Short Breaks service, which is a respite service in Surrey for those with care and support needs. This provides an opportunity for our customers to stay somewhere else. The Short Breaks service is based in Banstead and is just a short walk from the town centre, where there are lots of shops and things to do. We have six bright, modern bedrooms and the property is wheelchair accessible with profile beds if required.
Before customers visit, one of our team will come and talk to them at home to make sure we can meet their needs before they come to stay. We will discuss with them and their family what they enjoy doing and what support they need so we can create an individual support plan.
To help our customers understand the process that they will go through as a Surrey Choices customer we have outlined the different stages of the customer journey here.
Staying with us
We want the people we support to feel comfortable and happy and encourage them to bring special things from home. There is Wi-Fi should they wish to connect their phone, laptop, tablet and games console. Each bedroom has a TV and there is also one in the lounge.
Whilst staying with us, people can take part in arts and craft, music, cooking, games, gardening, sensory activities or simply relax with friends. If they want to go out and visit places, we will support them to do so as we have cars we can use for trips, a vehicle that accommodates wheelchairs and there is a bus stop nearby.
Friendly, well-trained staff
Our staff are friendly and have been fully trained to support every customer. There will always be staff around to help our customers when they need it, during the day and night. We are registered with the Care Quality Commission, who check to make sure we care for people properly. You can check our rating on their website at www.cqc.org.uk.
Surrey Choices is all about helping our customers and their family to find the best support, care, activities and services for their needs.
We recently assessed a young lady who has Limes Disease. She contracted it eight years ago but it had been undiagnosed until the summer of 2016. She has slept for 20+ hours a day for the last 8 years so her muscle strength has decreased and she is no longer able to weight bear. With her recent diagnoses and treatment, she has been working hard to increase her strength and has made incredible progress since the summer; because of this she is reluctant to use a hoist as she feels it is a backward step.
Short Breaks Banstead were asked to complete an assessment for her where we highlighted the moving and handling requirements and sought additional support from our in-house occupational therapist.
“This is a really positive step forward for her and her family, she can spend some time socialising with people outside of her family so that she can build some new friendships.
It will also give her mother the opportunity to spend time with her son as she has to be available for the young lady 24 hours a day, meaning that she can not go too far from the house.”
The Short Breaks Team
For more information about our services and activities simply call 01483 806806