Surrey Choices Ltd Privacy Statement
This Privacy Statement explains what personal data and other information is collected by us, Surrey Choices Ltd (“Surrey Choices”, “we”, “our”, “us”), as part of our activities, and how we use or process that information.
We are committed to complying with the UK Data Protection Act 2018, the UK General Data Protection Regulation (UK GDPR), and the EU General Data Protection Regulation (EU 2016/679) (where applicable). These are referred to in this Privacy Statement as the “data protection legislation”.
The data protection legislation gives you various rights regarding the way in which we store and use your information. These are set out below in section 1.1 Your rights under the data protection legislation.
For the purpose of the data protection legislation, the data controller is:
Surrey Choices Limited
Fernleigh Activity Centre,
Fernleigh Close,
Walton-On-Thames,
Surrey, England.
KT12 1RD
ICO Registration Number: ZA066209
Our Data Protection Officer can be contacted at the above address, or on dpo@surreychoices.com
This Statement may change at any time so please review it from time to time.
Surrey Choices, May 2025
To make it easier for you to review those parts of the Privacy Statement which apply to you, we have divided up the document into sections.
Section 3: For customer named contacts and legal representatives
Section 4: For our employees, Board members and other associates
Section 1: For everyone
We must abide by the data protection legislation when we process personal information. We have published this Statement to tell you:
- What information we may collect about you
- How we store your personal information
- What we use your personal information for
- Who (if anyone) we may pass it on to and how they use it, and
- Your rights as an individual
In this Privacy Statement, when we use the following words or abbreviations, they will have the following meanings:
|
Word or abbreviation |
Meaning |
|
Board member or members |
Member/s of the Surrey Choices Board of Directors |
|
Customer |
An individual who is a recipient of Surrey Choices services |
|
Customer Representative / Legal Representative |
An individual who represents a customer that is deemed to lack capacity or is no longer managing their own affairs. This may be through Lasting Power of Attorney, Deputyship, or another similar legal instrument. |
|
Employee or employees |
Any or all people employed whether full time or part time, permanent, temporary, or fixed term contract. This Statement also applies to board members and other people that may from time to time be involved with the operation of the organisation such as consultants, volunteers, people on work placements, students or interns etc |
|
Intranet |
The internal Surrey Choices system |
|
Job applicant or applicants |
A person or people that are applying for a post or posts within Surrey Choices. These may be paid or unpaid (voluntary) positions. |
|
Member or members |
Member/s of any group member boards, committees or panels (e.g. Care Quality Forum) and includes (but is not limited to) other people that may from time to time be involved with the operation of the organisation such as consultants, volunteers, people on work placements, interns etc. |
|
Personal data or personal information |
Information from which the identity of a living individual may be determined. Examples of Personal Data include (but are not limited to) first and last name, home or other physical address, email address, phone number, work history and other contact information. |
|
Sensitive or special category personal data or information |
This is defined as personal data consisting of information about one or more of:
|
|
Visitor |
An individual visiting our website or any of our premises |
|
Website |
- Your rights under data protection legislation
We will make sure that you can exercise your rights; those rights are:
- The right to information – under this right we must provide information to you and demonstrate that we collect and process your personal data fairly. We do this mainly through this Privacy Statement.
- Right to access – you have the right to be told whether or not your data is being processed; to have access to your personal data; and other additional information. We call this a Subject Access Request. You can ask for access to your personal information by using the contact details at the top of the page
- The right to rectification – you can ask for information about you to be corrected and / or to question us about the accuracy of the information we hold
- Right to erasure – the right to erasure (also known as the right to be forgotten) means that you can have your personal data deleted in certain situations
- Right to restrict processing – you are allowed, in certain situations, to stop us from performing specific processing of your data
- Right to data portability – you can request a copy of the information you have given us in a useful electronic format that another organisation could use
- Right to object – you can object to us processing your data if we cannot prove that we have valid reasons for that processing
- Right to withdraw consent – if we have asked for your consent to process your information (e.g. for marketing) then you can withdraw that consent
- Right to notification; it is our duty to notify any other organisations that may process our data if you exercise your rights to rectify, restrict or erase your data
- Right to make a complaint to the Information Commissioner’s Office (ICO)
Should you wish to exercise any of your rights, please contact us using the details at the top of the page.
- Retention of information
We retain your information only as long as we need it. We base our record keeping on the Surrey Choices Retention Schedule. If you have a specific query regarding how long we retain your information please contact us using the details at the top of the page.
- Keeping your personal information up to date
It is important that the information in our records is both accurate and up to date. If your personal information changes while you are accessing our services, or while you are employed by us, please let us know. You can do this by informing your usual Surrey Choices contact, by informing HR (if you are an employee), or by contacting the DPO on the contact details given at the top of the page.
- Consent
Where we have requested your specific consent for processing your information (e.g. for marketing), you have the right to withdraw that consent at any time by contacting us using the details at the top of the page. You may unsubscribe from marketing emails by following the instructions given at the bottom of the email.
- Complaints
If you are dissatisfied with the way we have handled your personal data you should contact us using the details above so that we can investigate in the first instance. Following our response to you, if you are still dissatisfied then you have the right to complain to the Information commissioner’s Office (ICO).
- Social media
We may get your information from social media, whether on our own accounts or elsewhere. Where you use our website or social media you grant us an irrevocable, royalty-free, non-exclusive licence, and give us your consent, to copy, use and reproduce any of your contributions for any purpose.
Where you make a contribution to any social media (whether on our own accounts or elsewhere) we may use that information for any of the purposes stated in this Privacy Statement.
Where a contribution to any social media (whether on our own accounts or elsewhere) constitutes a breach of Surrey Choices’ terms and conditions, agreements, or laws that apply, we may take the following actions:
- Take disciplinary action if you are an employee
- Start legal proceedings against you for reimbursement of all costs on an indemnity basis (including, but not limited to, reasonable administrative and legal costs) resulting from the breach
- Take further legal action against you (including, but not limited to, proceedings for a breach of any contract you may have with us)
- Report you and disclose such information to law enforcement authorities in any jurisdiction as we reasonably feel is necessary
- Report you and disclose such information to any local government or statutory body in the United Kingdom as we reasonably feel is necessary
- Report you and disclose such information as we reasonably feel is necessary to the account administrator and/or take action against you through the account administrator’s procedures to enforce the policies and terms and conditions that apply between you and the account administrator and/or between you and us
The responses described in this Privacy Statement are not limited, and we may take any other action we reasonably deem appropriate and we are not obliged to take any action.
Section 2: For our customers
2.1 Why do we collect information from you?
We need to collect a range of information about you so that we can provide you with our services in a safe and effective manner. We must collect certain information about you to comply with relevant laws such as the Care Act 2014. The information we collect will vary according to the service you are accessing. By ‘our services’ we mean one or more of the services listed here:
2.2 Information we may collect from you
We may collect the following personal information about you in person, online, in writing or over the phone:
When you first come to see us or otherwise contact us
- Your name and contact details for use across Surrey Choices and by our suppliers and partners
- Detailed personal information (including sensitive personal information) such as age, sex, date of birth, ethnicity, particular needs or preferences so that we can understand you and your needs and provide you with safe, appropriate services
- Your care needs, so we can ensure our services suit you and can be provided safely
- Where relevant, bank details and direct debit information to make payments such as service charges (we only exchange details with the account holder and the third party who manages our Direct Debits)
NB If you pay us using a payment card we do not store the details for your added security (and we only exchange the details with the person we believe to be the card holder or permitted third parties)
- Benefit information to verify your circumstances
- Income and earning information related to employment services we provide
- Information that you provide during the referral process
- Information that you provide to other members of staff
- Feedback from our contractors, about their appointments with you
- Voice and video recordings for safety, crime reduction and quality management
To improve your experience with Surrey Choices
- You can give us details of your friends, relatives or neighbours who you trust to contact us on your behalf e.g. to arrange one of our services for you
- You can give our details to anyone to whom you have given a Power of Attorney so they can contact us on your behalf
- With your consent, we may use your name, photo, video or story for marketing materials, advertising or press releases or use by the media
- We will use any complaints about our service or other individuals, or accidents or incidents, to improve Surrey Choices services. Your information will be anonymised where possible
- We will use your comments about services, from us or our suppliers, to improve Surrey Choices services. Your information will be anonymised where possible
If you ask for additional services
- If you ask us for other care and support requirements, we will hold detailed information about your needs and your family’s needs
- We will hold records of payments for the services
- If you use any of our training and/or employment projects, we will ask about your employment and learning history
- If you access any of our other involvement and support projects, we will ask you for personal information relevant to those projects and we will tell you why we need the information
In addition
- We may hold information about your history. For example, regarding offences, if we need it to look after our colleagues, business, or anyone else
We rely on one or more of these legal bases for using personal information:
- We need it to deliver a contract.
- We need to comply with a legal obligation.
- We need to protect someone’s life (vital interest);
- We have legitimate interests; or
- You or your representative has given consent
We will receive information from your service provider and we will exchange the information we need in order to provide a service to you on their behalf
We may receive management information about the accounts we manage
We may get the information, or related information, from you or our partner organisations (see below), other people, our colleagues or public information sources including the Disclosure and Barring Service (formerly the Criminal Records Bureau).
We may also record factual information whenever you contact us or use our services, and of other actions
2.3 Where we store your personal information
We are committed to holding your personal information securely. This means only those of our colleagues and contractors that need to see it have access.
If we can store your personal information digitally we will, however there will be cases where we have paper copies instead, or as well.
Our computer systems are cloud based but we do use mobile devices outside our offices if they are secure and under our control.
Sometimes we also use computers which are owned or managed by our suppliers, if the computers are secure and comply with our security requirements and all relevant information management legislation.
Occasionally our processors or sub-processors may process information outside the European Economic Area (EEA). Where this happens we will ensure that the processor is compliant with the data protection legislation including transfer agreements that incorporate approved model clauses.
2.4 What we use your personal information for
- As above, and generally for providing our services for you
- Keeping in touch with our customers, understanding your needs and preferences, inviting you to events, offering and booking appointments with you and seeking your opinion on our services.
- Telling you about changes to Surrey Choices and its services
- Meeting your service needs and requirements including (but not limited to) ensuring you have access to the right equipment while accessing our services, that we can manage any medication requirements and fulfil any dietary requirements.
- Managing payments from you and for accounting purposes
- Providing additional services, where available, at your request including skills training, adaptations and every day support services
- Prevention, detection, and prosecution of crime
- Quality management
- Informing our staff, contractors, or others (as appropriate) about past incidents (for example, anti-social behaviour), for their protection, in line with our policies
- Meeting our legal obligations including our funders or regulators
- To exercise our legal rights (and the rights of our other suppliers), including under contract with you
- Other purposes. We may anonymise your information so that it cannot be linked to you. In that case we may use the data for any purpose
2.5 Who do we share your information with?
Normally, only Surrey Choices will be able to access your personal information. However, there may be times when we disclose your details to others, and we will comply with data protection legislation when disclosing this information. Where it is required or necessary, we may share information with:
- Commissioners and commissioning organisations who are purchasing services from us on your behalf
- Our suppliers who enable us to provide our services to you, or who provide services on our behalf including (but not limited to)
- Contractors. For example, IT providers who own or manage the computers, phones, or systems we use
- Banks. For example, to carry out payments through a secure system
- Companies that assist us in printing and mailing out our letters, leaflets, and newsletters
- Additional staff resources, such as consultants or agency staff
- Our professional advisors and providers of financial services
- Our partner organisations including (but not limited to)
- Training providers or learning institutions
- Other care providers
- Auditors
- Funders
- External assistance where you have agreed to the referral, for example to do with money problems or domestic abuse
- Local authorities and government departments who provide relevant services for you, including benefits
- The police, fire services, health authorities or medical staff who provide services for you
- Others who may request information from us for their own purposes
- For crime prevention or detection, risk assessment, resolution of complaints or other issues
- Local authorities, safeguarding boards, regulators, government departments and other public authorities
- The police, fire service, health authorities or medical practitioners
We may sometimes be obliged to disclose your personal data by law such as by a regulator with appropriate power (for example the Care Quality Commission or Health and Safety Executive) or court order. Information held by public bodies can also be subject to Freedom of Information legislation.
We do not give anyone else access to your information for their marketing or commercial purposes.
We will not share your personal information with anyone who claims to represent you unless we are satisfied that you have appointed them, or they act in some recognised official capacity. There may be a delay to us dealing with requests whilst we confirm the person’s identity or check that we have your approval to deal with them.
Section 3: For customer named contacts and legal representatives
3.1 Why do we collect information from you?
We need to collect information about you so that we can provide you with our services and contact you about the person you represent. We may need to communicate with you to comply with relevant laws such as the Mental Capacity Act 2005 and the Care Act 2014.
3.2 Information we may collect from you
We may collect the following personal information about you in person, online, in writing or over the phone:
- Your name and contact details for use across Surrey Choices and by our suppliers and partners
- Detailed personal information (including sensitive personal information) such as age, sex, date of birth, ethnicity, particular needs or preferences, so that we can communicate with you appropriately, provide you with personalised care and support and in the recording of accidents or incidents
- Where relevant, bank details and direct debit information to make or take payments such as direct payments and service charges (we only exchange details with the account holder and the third party who manages our Direct Debits). NB If you pay us using a payment card Surrey Choices do not store the details for your added security (and we only exchange the details with the person we believe to be the card holder or permitted third parties)
- Information that you provide during the referral or registration process, or that is provided by the person you represent
- Information that you, or the person you represent, provide to other members of staff
- Feedback from our colleagues and contractors, about their contact with you
- Voice and video recordings for safety, crime reduction and quality management
To improve your experience with Surrey Choices
- With your consent, we may use your name, photo, video or story for marketing materials, advertising or press releases or use by the media
- We will use any compliments or complaints about our service or other individuals, or accidents or incidents, to improve Surrey Choices’ services
If you ask for additional services
- If you ask us for other care and support requirements, we will hold detailed information about your needs
- We will hold records of payments for services if applicable
In addition
- We may hold information about your history. For example, regarding offences, if we need it to look after our colleagues, business, or anyone else
- We may get the information, or related information, from you or our partner organisations (see below), other people, our colleagues or public information sources
- We may also record factual information whenever you contact us or use our services, and about other actions
The legal bases we rely on for using personal information in these ways are as follows:
- Processing is necessary for the performance of a contract
- Processing is necessary for the compliance with a legal obligation
- Processing is necessary to protect someone’s life (vital interest)
- Processing is necessary for our legitimate interests; or
- Consent has been obtained
3.3 Where we store your personal information
We are committed to holding your personal information securely. This means only those of our colleagues and contractors that need to see it have access.
If we can store your personal information digitally we will, however there will be cases where we have paper copies instead, or as well.
Our computer systems are cloud based but we do use mobile devices outside our offices if they are secure and under our control.
Sometimes we also use computers which are owned or managed by our suppliers, if the computers are secure and comply with our security requirements and all relevant information management legislation.
Occasionally our processors or sub-processors may process information outside the European Economic Area (EEA). Where this happens we will ensure that the processor is compliant with the data protection legislation including transfer agreements that incorporate approved model clauses.
3.4 What we use your personal information for
- As above, and generally for providing our services for you and the person you represent
- Keeping in touch with you, understanding your needs and preferences, inviting you to events, offering and booking appointments with you and seeking your opinion on our services
- Telling you about changes to Surrey Choices and its services
- Managing payments and for accounting purposes
- Prevention, detection, and prosecution of crime
- Quality management • Informing our staff, contractors, or others (as appropriate) about past incidents (for example, anti-social behaviour), for their protection, in line with our policies
- Meeting our legal obligations including to our funders or regulators
- Where we exercise legal rights, including under contract with you
- We may anonymise your information so that it cannot be linked to you. In that case we may use the data for any purpose
3.5 Who do we share your information with?
Normally, only Surrey Choices will be able to access your personal information. However, there may be times when we disclose your details to others, and we will comply with data protection legislation when disclosing this information. Where it is required or necessary, we may share information with:
- Commissioners and commissioning organisations who are purchasing services from us on your behalf
- Our suppliers who enable us to provide our services to you (or the person you represent), or who provide services on our behalf including (but not limited to)
- Contractors. For example, IT providers who own or manage the computers, phones, or systems we use
- Banks. For example, to carry out payments through a secure system
- Companies that assist us in printing and mailing out our letters, leaflets, and newsletters
- Additional staff resources, such as consultants or agency staff
- Our professional advisors and providers of financial services
- Our partner organisations including (but not limited to)
- Training providers or learning institutions
- Other care or education providers
- Auditors
- Funders
- External assistance where you have agreed to the referral, for example to do with money problems or domestic abuse
- Local authorities and government departments who provide relevant services for you, including benefits
- The police, fire services, health authorities or medical staff who provide services for you
- Others who may request information from us for their own purposes
- For crime prevention or detection, risk assessment, resolution of complaints or other issues
- Local authorities, safeguarding boards, regulators, government departments and other public authorities
- The police, fire service, health authorities or medical practitioners
We may sometimes be obliged to disclose your personal data by law such as by a regulator with appropriate power (for example the Care Quality Commission) or court order. Information held by public bodies can also be subject to Freedom of Information legislation.
We do not give anyone else access to your information for their marketing or commercial purposes.
We will not share your personal information with anyone who claims to represent you unless we are satisfied that you have appointed them, or they act in some recognised official capacity. There may be a delay to us dealing with requests whilst we confirm the person’s identity or check that we have your approval to deal with them.
Section 4: For our employees, Board members and other associates
4.1 Why do we collect information from you?
We need to collect a range of information about you so that we can work with you in a safe and effective manner. We must collect certain information about you to comply with relevant laws such as the Employment Rights Act 1996 and the Equality Act 2010. The information we collect will vary according to your role.
4.2 Information we may collect from you
We may collect the following personal information about you:
When you first come into contact with us
- Your name and contact details for use across Surrey Choices and by our partners
- Sensitive personal information such as age, sex, date of birth, ethnicity, particular needs or preferences so that we can meet your needs and those of employment legislation
For employment and/or board/committee/panel membership purposes
- Attendance, equality and diversity, disciplinary, pension, benefits, references, employee services, training, welfare and sickness absence and any other information necessary to fulfil obligations of both employer and employee (or board/committee/panel member) as given by law and/or contract of employment and/or contract of engagement
- Next of kin information so that we have contact details in case of emergency
- Bank details to make salary and any other payments to you
- National Insurance (NI) details to fulfil obligations relating to tax and NI payments and deductions
- Information that you provide through the application process
- Information that you provide to other employees of Surrey Choices group of companies
- Coaching and roadmap information
- Photographs, voice and/or video recordings, written stories etc. to be used for example in ID cards, for company promotion and publicity, and for safety, crime reduction and quality management
If you ask for additional Surrey Choices services
- If you ask us for care and support requirements, we will hold detailed information about your needs and your family’s needs (where appropriate)
- We will hold records of any payments for services where a charge may be made, for example a cycle to work scheme
In addition
- We may hold information about your history such as credit or offences, if we need it to look after our colleagues, organisation, or anyone else
We may obtain the information, or related information, from you or our partner organisations (see below), our colleagues or public information sources including credit reference agencies or the Disclosure and Barring Service (DBS; formerly the Criminal Records Bureau).
We may also record factual information from time to time, and any action we take, so we have a record of what happened.
The legal basis’ we rely on for using personal information in these ways are as follows:
- Processing is necessary for the performance of a contract;
- Processing is necessary for the compliance with a legal obligation;
- Processing is necessary for our legitimate interests; or
- Consent has been obtained
Failure to provide the personal information requested may result in us being unable to fulfil our obligations to you. For example, if you failed to provide your bank details, we would be unable to pay you.
4.3 Where we store your personal information
We are committed to holding your personal information securely. This means only those of our colleagues and partners that need to see it have access.
If we can store your personal information digitally we will, however there will be cases where we have paper copies instead, or as well.
Occasionally our processors or sub-processors may process information outside the European Economic Area (EEA). Where this happens, we will ensure that the processor is compliant with the data protection legislation including transfer agreements that incorporate approved model clauses.
4.4 What we use your personal information for
- As above, and generally for providing our services for you
- Data sharing between departments within Surrey Choices
- Keeping in touch with our employees, understanding your needs and preferences, inviting you to events, and offering and booking appointments with you
- Telling you about changes to Surrey Choices and its services
- Meeting your employment needs and requirements
- Managing payments to you and for accounting purposes
- Providing additional services, where available, at your request including skills training, adaptations and every day support services
- Prevention, detection, and prosecution of crime
- Quality management
- Meeting our legal obligations including those of Her Majesty’s Revenue and Customs (HMRC) and other regulators
- Other purposes – we may anonymise your information so that it cannot be linked to you. In this case we may use the data for any purpose
4.5 Who do we share your information with?
Normally only Surrey Choices will be able to access your personal information, however there may be times when we disclose your details to others, and we will comply with data protection legislation when disclosing this information. Where it is required or necessary, we may share information with:
- Organisations that are within the Surrey Choices group of companies
- Our suppliers who enable us to provide our services to you, or who provide services on our behalf:
- Banks, for example to carry out payments through a secure system
- Companies that assist us in mailing out our letters, leaflets, and newsletters
- Driver management service providers
- Health service providers
- Lone worker protection service providers
- Vehicle tracking service providers
- IT providers who own or manage the computers, phones, or systems we use
- Lease car providers
- Our professional advisors and providers of financial services
- Payroll service providers
- Pension service providers
- Shopping discount providers
- Our partner organisations:
- Training providers or learning institutions
- Auditors
- Funders
- Local authorities and government departments who provide relevant services
- The police, fire services, health authorities or medical staff who provide services
- Others who may request information from us for their own purposes:
- Utility companies
- Debt collection agencies acting for others
- For crime prevention or detection, risk assessment, resolution of complaints or other issues
- Local authorities, safeguarding boards, regulators, government departments and other public authorities, such as for preventing payment errors or fraud
- The police, fire service, health authorities or medical practitioners.
We may sometimes be obliged to disclose your personal data by law such as by a regulator with appropriate power (such as the Care Quality Commission), or by court order. Information held by public bodies can be subject to Freedom of Information legislation.
We do not sell your information to others for marketing or commercial purposes.
We will not share your personal information with anyone who claims to represent you unless we are satisfied that you have appointed them, or they act in some recognised official capacity. There may be a delay with us dealing with such requests whilst we confirm identity or check that we have your approval to deal with them.
Section 5: For job applicants
5.1 Why do we collect information from you?
We need to collect a range of information about you so that we can provide a safe and effective application process. We must collect certain information about you to comply with relevant laws such as the Employment Rights Act 1996 and the Equality Act 2010. The information we collect will vary according to the role you are applying for.
5.2 Information we may collect from you
We may collect the following personal information about you:
When you first come into contact with us
- Your name and contact details for use across Surrey Choices and by our partners
- Sensitive personal information such as age, sex, date of birth, ethnicity, particular needs or preferences so that we can meet your needs and those of employment legislation
- Your application details to process your application for employment
If you ask for additional Surrey Choices services
- If you ask us for care and support requirements, we will hold detailed information about your needs (where appropriate)
In addition
- If you make a complaint, we will keep the details separate from our other information about you
We may obtain the information, or related information, from you or our partner organisations (see below), our colleagues or public information sources including the Disclosure and Barring Service (DBS; formerly the Criminal Records Bureau).
We may also record factual information, interview details and interview responses so we have a record of what happened.
The legal basis’ we rely on for using personal information in these ways are as follows:
- Processing is necessary for the performance of a contract;
- Processing is necessary for the compliance with a legal obligation;
- Processing is necessary for our legitimate interests; or
- Consent has been obtained
5.3 Where we store your personal information
We are committed to holding your personal information securely. This means only those of our colleagues and partners that need to see it have access.
If we can store your personal information digitally, we will, however there will be cases where we have paper copies instead, or as well.
Our computer system is at our offices, but we do use mobile devices outside our offices if they are secure and under our control.
Sometimes we also use computers which are owned or managed by our suppliers if the computers are secure and comply with our security requirements and all relevant information management legislation.
Occasionally our processors or sub-processors may process information outside the European Economic Area (EEA). Where this happens, we will ensure that the processor is compliant with the data protection legislation including transfer agreements that incorporate approved model clauses.
5.4 What we use your personal information for
- As above, and generally for providing our services for you
- Data sharing between organisations that are within the Surrey Choices group of companies
- Keeping in touch with our applicants, understanding your needs and preferences and inviting you to interview
- Providing additional services, where available, at your request including adaptations and interview support services
- Prevention, detection, and prosecution of crime
- Quality management
- Meeting our legal obligations including those of Her Majesty’s Revenue and Customs (HMRC) and other regulators
- Other purposes – we may anonymise your information so that it cannot be linked to you. In this case we may use the data for any purpose
5.5 Who do we share your information with?
Normally only Surrey Choices will be able to access your personal information, however there may be times when we disclose your details to others, and we will comply with data protection legislation when disclosing this information. Where it is required or necessary, we may share information with:
- Organisations that are within the Surrey Choices group of companies
- Our suppliers who enable us to provide our services to you, or who provide services on our behalf:
- Companies that assist us in recruitment
- Driver management service providers
- Health service providers
- Our professional advisors
- For crime prevention or detection, risk assessment, resolution of complaints or other issues
- Local authorities, safeguarding boards, regulators, government departments and other public authorities, such as for preventing payment errors or fraud
- The police, fire service, health authorities or medical practitioners.
We may sometimes be obliged to disclose your personal data by law such as by a regulator with appropriate power (such as the Care Quality Commission), or by court order.
We do not sell your information to others for marketing or commercial purposes.
We will not share your personal information with anyone who claims to represent you unless we are satisfied that you have appointed them, or they act in some recognised official capacity. There may be a delay with us dealing with such requests whilst we confirm identity or check that we have your approval to deal with them.