Job Description & Person Specification

Title: Community Support Worker Activity Facilitator
Reports to: Team Manager/Senior Activity Facilitator
Accountable to: Area Operations Manager
Location: Contracted Base (can include where appropriate: but with some field-
based travel)
Hours: Full Time 37.5 hours per week

Job Purpose

As an Activity Facilitator you will provide and deliver:

Customer focused services that support and enable people to achieve, experience and try opportunities that have clear outcomes and enable people to work towards and achieve their own personal goals.

You will give due regard to a customer’s absolute right to be in control of and involved in all aspects of their care and support and ensure their privacy, dignity and respect. In the spirit of collaboration and multi-agency partnerships, this will involve working with the customer and their support networks.

Key Responsibilities

Role Specific Objectives – Customer Focus

• Deliver outcome based activities and services that meet high standards relating to support and safety, with a range of options available that meets the holistic needs of the customer.
• Support customers to work towards clear personal outcomes and goals.
• Enable customers to have an integral role within and be part of their local community.
• Enable customers to be independent and maintain a healthy lifestyle
• Support Customers to build on their strengths, talents, knowledge, skills and
experiences and ensure that these inform the planning, preparation and evaluation of customer sessions and activities.
• Deliver care and support in accordance with customers expressed wants and wishes in relation to their personal care and health and medical needs. This may include the safe handling, dispensing, administration and recording of medication on their behalf where appropriate and required.
• Support Customers to take risks and be safe in accordance with their personal risk assessments.
• Ensure Customers receive support to take part in services which may include evenings and weekends.

Role Specific Objectives – Working Relationships

• Support and enable customers to review their personal goals and outcomes, services and support on a regular basis and contribute to this process by writing effective and timely records.
• Through the facilitation of professional working relationships, communicate effectively and professionally with customers, their families and support networks, health and social care professionals.
• Within Data Protection guidelines, maintain regular suitable contact with customer’s parents, Carers and support networks to promote positive involvement.
• Work in collaboration with all staff to share and promote good practice, continuous improvement and equitable services across the county.

Role Specific Objectives – Safeguarding

• To undertake appropriate Safeguarding Training
• To be responsible and accountable for the prevention of harm and abuse, through the delivery of high quality sessions, activities and support.
• To respond appropriately to and report allegations of harm and abuse in a timely manner, in line with Surrey Choices’ Safeguarding Policy and procedures.

Role Specific Objectives – Information Governance, Reporting and Recording

• To ensure and implement appropriate handling and storing of personal and corporate information in accordance with the Surrey Choices Information Governance Policy and procedures, and in line with General Data Protection Regulations.
• To write and provide appropriate customer records and information relating to their care and support, personal outcomes and achievements.
• To report to Team Managers or Area Operations Managers any areas of concern, in a timely professional manner.

Other Objectives

• Maintain professional and personal boundaries with all customers, parents & carers, colleagues and other professionals.

• Comply, observe and promote the company’s Code of Conduct.

• Comply with the company’s policies and procedures at all times.

• Take all reasonable precautions to maintain the health and safety of self and others, ensuring that any risks in relation to this are reported and remedial action taken in a timely manner.

• Take responsibility for own continuous professional development and maintaining an adequate level of knowledge and skills pertaining to the role.

• Undertake any other duties that may reasonable be required of this role and as requested by manager (s).

Person Specifications, Qualification, Experience, Skills, Knowledge

Qualification and Training


  • GCSE/O’ Level English & Math’s


  • Care Certificate/NVQ

Skills, Knowledge and Experience


  • Excellent Communication both
    verbal and written
  • Good organisational skills
  • Good IT skills
  • Ability to apply learning into practice
  • Ability to work independently and as
    part of a team
  • Good Time keeping
  • Willingness and ability to carry out
    personal care needs


  • Experience of providing
    person centered care to
    people with Social Care
  • Proven experience of
    working with diverse
    communities and
    understanding of and
    commitment to equal opportunities and anti-
    discriminatory practices
  • Previous experience of working within the care


Personal Qualities


  • Commitment and passion to deliver
    high quality outcome-based services
    to customers is essential
  • Willingness to undertake all related
    training and apply learning to
    practice is essential
  • Ability to handle difficult situations
    and conversations whilst maintaining
    professional and customer centered
    standards is essential
  • Ability to work independently to be
    able to use initiative and be
  • Demonstrable evidence of problem
    solving and completion of tasks is
  • Experience of working with multi-agencies and professional networking is desirable
  • To be competent in following instructions both verbally and written
  • To have a positive attitude with a proactive approach





  • The willingness to
    undertake the required
    Driver’s Minibus
    Assessment to gain a
    Business License for
    driving center vehicles, if
    you already have a driving

This Job Description is neither exhaustive or exclusive and may be subject to change in light of company requirements and the development of services.

Activity Facilitator roles available across Surrey.