Job Description & Person Specification

Title:   HR Assistant
Reports to: HR and Organisational Development Manager
Accountable to: Chief Finance & Resources Officer
Location: Hybrid of Home Working and Fernleigh Day Centre – Walton on Thames, KT12 1RD
Hours:                   Full time: 37.5 hours per week

Job Purpose

The HR Assistant role is to support the HR Team in delivering a quality HR service to the business. The Assistant will strive to continuously improve the HR service and promote Surrey Choices core values in all tasks undertaken. The role will uphold the Surrey Choices Customer Care Commitment:

To uphold the standards set out in the Customer Care Commitment:

  • We value diversity and will treat you with respect and fairness, adapting our approach to suit you.
  • We will respond promptly and be welcoming, greeting you with kindness and courtesy.
  • We will be helpful and knowledgeable about all the ways Surrey Choices may be able to assist.
  • We will work as a team to make sure your enquiry is dealt with in the best possible way.
  • We welcome feedback about your experience so that we can continue to learn and improve.
  • We will treat your personal information with care and respect your privacy at all times.
  • If we cannot help you straight away, we give you a time-scale and keep you updated on progress.
  • If we are unable to assist you, we will try to be helpful and put you in touch with others who can.

Key Responsibilities

  • Managing a central HR email account and phone line
  • Responding to all communication in a professional and timely manner
  • Updating systems with workforce changes
  • Support HR initiatives and projects
  • Manage the data held on our HR database
  • Providing support in processing payroll administration and queries
  • Manage the HR process for employee contract changes
  • Managing the administration of appraisals and pay progressions
  • Coordinating meetings including working groups and minute taking
  • Support for formal processes, including taking minutes and arranging meetings
  • Support and advise managers on basic Employee Relations matters
  • Drafting of HR correspondence to support the HR team
  • Running reports and preparing workforce data in Microsoft Office
  • Managing the off-boarding process for leavers
  • Supporting the Recruitment Coordinator with onboarding new colleagues
  • Preparing Contracts and Offer letters for new colleagues
  • Management of personnel files
  • Processing payroll administration and queries
  • Any other duties appropriate to the post as required by the manager to support the HR service

This is not an exhaustive list of responsibilities and may be subject to periodic review. The content may be amended to meet the changing needs of the organisation in discussion with the post holder.

Other Objectives

  • Maintain professional and personal boundaries with all customers, parents & carers, colleagues and other professionals
  • Take responsibility for own continuous professional development and maintaining an adequate level of knowledge and skills pertaining to the role.
  • Undertake any other duties that may reasonably be required of this role and as requested by Manager(s).
  • Take all reasonable precautions to maintain the health and safety of self and others, ensuring that any risks in relation to this are reported and remedial action taken in a timely manner.
  • Comply at all times with the company’s policies and procedures.
  • Comply with GDPR at all times.
  • Actively support and promote Surrey Choices business objectives, operating model and core values.

Person Specification

All staff are required to demonstrate a commitment to delivering high quality services to customers in line with the Surrey Choices Vision & Values – and a passion to provide high quality person centred services – regardless of what role they perform within the business.

Essential Desirable
Professional Experience in care sector
Aspirational Business acumen
Customer service orientated CIPD qualified
Proactive and uses initiative Experience working in an HR Administration/Assistant role
Team player but can also work independently
Strong communication skills
Strong IT skills, including Microsoft Office
Polite, helpful and professional telephone manner
Ability to travel to other hubs across Surrey when necessary
Strong attention to details
Can demonstrate administration experience


This Job Description is neither exhaustive or exclusive and may be subject to change in light of company requirements and the development of services.

This Job Description is neither exhaustive or exclusive and may be subject to change in light of company requirements and the development of services.

Activity Facilitator roles available across Surrey.