· Excellent Communication skills – verbal and written for a range of different audiences
· Must be a competent user of IT hardware and software
· Ability to work independently to be able to use initiative and be innovative. Demonstrable evidence of problem solving and completion of tasks
· Commitment to delivering high quality services to customers in line with the Surrey Choices Vision and Values. Passion to provide high quality person centred services
· Good organisational skills. Ability to prioritise work in an environment which may have conflicting pressures and demands
· Thorough understanding of all relevant legislation and ability to embed this within day to day practice. Oversee and support staff to apply legislation appropriately including Safeguarding and MCA
· Knowledge, skill and working practice of undertaking assessments, support plans, reviews and risk assessments with attention to detail
· Ability to work under pressure. Sound creative problem-solving skills and flexible approach to working with customers, Shared Lives carers, colleagues and stakeholders
· Be self-motivated, proactive and able to work well with other in a multi-agency environment and under pressure, including responding in crisis situations.
· Thorough understanding of key relevant legislation and relevant of experience of operating within it
· Ability to handle difficult situations and conversations whilst maintaining professional and customer centred standards
Experience Required:
· Experience of completing Mental Capacity assessments
· Experience of providing person centred care to people with Social Care Needs
· Experience of implementing improvements to paperwork and procedures – including but not limited to risk assessment and customer care files
· Experience of supervision staff
· Experience of working with diverse communities and understanding of and commitment to equal opportunities and anti-discriminatory practices
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